Microsoft's Twitter-based tech support puts Apple in the shadeMicrosoft does a superb job of using Twitter to handle technical support. Yet Apple does nothing (and totally should)...June 19, 2013 by Matt Baxter-Reynolds in Social Media
How IT professionals can get the most out of TwitterTwitter is perhaps the most important learning resource that IT professionals have access to, yet not enough of us are using it. June 20, 2014 by Matt Baxter-Reynolds in Social Media