SAP's Business byDesign: the perfection conundrum
In conversations with senior management and Executive Board members, it's clear SAP understands the need for cultural shifts as it orients toward the small business SaaS market. However, it remains to be seen whether SAP can develop the culture, competence, and focus required to simultaneously deliver products for two vastly different constituencies: the world's largest organizations on the one hand and 100-person companies on the other.