Natalie Gagliordi

Until 2021, Natalie Gagliordi was a senior writer for Red Ventures based in Louisville, Kentucky, covering business technology for ZDNET.

Latest Posts

lekkimworld: Is the lack of Java skills in the Notes/Domino developer community the Achilles´ heel of IBM?

lekkimworld: Is the lack of Java skills in the Notes/Domino developer community the Achilles´ heel of IBM?

Mikkel Heisterberg totally gets it in termsof where Notes is going and some of the opportunities, and challenges,of Notes in the "Hannover" release (emphasis mine):Thoughsupported it will be very difficult, if not impossible, to build the kindsof composite, networked applications that will be possible with Hannoverusing LotusScript. You'll need Java for these kinds of applications. Thisbrings us back to IBM since this fact will be a real Achilles' heal [sic]when it comes to the adoption and getting the real benefit from the newHannover client. The success of the Hannover client and the applicationspossible will rest on getting the customers to use and new features andbegin to develop composite applications. I don'tknow if Mikkel has my phone tapped, but this is exactly the message I'vebeen delivering to colleagues over the last couple of weeks.  It iscritical that Notes"Hannover" demonstratebest-in-class usability and all the other great things coming, but themain driver for upgrades will be the new value in  "Hannover"-- the fact that for the first time, Notes is more than just a client forDomino. This is a complex thought.  The attention paid to "Hannover"since its announcement last May has been primarily around the major refreshof the user interface.  This gets everybody's attention , eye candyalways does.  But "improved user interface", no matter howamazing the new UI is (and from everything I've seen so far, it totallyrocks), won't necessarily be enough for the CFO to approve an IT projectto upgrade Notes.  Other new things, like activitesand compositeapplications -- now it getsinteresting.   If you remember back a few years to when Lotus first announced "collaborationfor J2EE", one of the driving factors for starting to build what isnow known as Workplace Collaboration Services/Workplace Designer/WorkplaceManaged Client was the coming market shift to Java/J2EE as a mainstreamapplication development language.  I disagree with Mikkel that IBMhasn't been promoting Java to Lotus developers -- look at Lotusphere agendasfor three years running now, and it's clear from jumpstarts to the breakoutsand BoFs that IBM has.  But maybe still not enough.  Becausemany many organizations report now that they are building all new applicationsin J2EE (or in .NET or both), and are less-inclined to build new apps inanything else -- no matter how easy it is to get a Notes application upand running. "Hannover" represents an opportunity to unify two applicationdevelopment worlds -- Notes developers building Notes apps and Java developersbuilding Java apps.The community at large needs to skill-upand get to grips with Java. Now is a good a time as any to get started- rather sooner than later. The reward will be apparent once Hannover isreleased. Composite applications represent a transformation-- Notes does more than just Domino applications.  Understanding thisnow will prepare for "Hannover", and how to better leverage yourNotes investment in the future. Link:lekkimworld: Is the lack of Java skills in the Notes/Domino developer communitythe Achilles' heel of IBM? >

March 27, 2006 by in Enterprise Software

New Plazes beta

New Plazes beta

I've been beta testing a new version ofthe Plazeslauncher (now called "Plazer").  The Plazes team grantedpermission to blog about the beta over the weekend, so here we are.I have been a fan of Plazes since discoveringit six months ago.  Withthe diversity and quantity of my travel, it's been a great way for coworkers,customers, even family to track where I am at any given time.  Andits concept of "place-based awareness" is very much in sync withwork going on for LotusSametime 7.5 -- where my locationis now advertised along with my status, thus allowing co-workers to knowwhere I am as well as my avaiilability.The new Plazer streamlines plazemanagement in a lot of ways.  It provides a local UI, rather thana web page, to manage my status.What's more interesting about the newPlazes is that it is becoming a more effective tool for finding other people. Like Meetro,Plazes now gives the user proximity tools -- who is nearby and where arethey.  When I was in Europe two weeks ago, I noticed this a lot --people right nearby when I was at my hotel in Stockholm, for example.If you are interested in using plazes,please letme know and I'll invite you. Sure, you could just go to the plazes homepage and sign up, but sendinginvites increases one's "karma points" score.  I can see this concept reaching critical mass and leading to impromptugeekdinners/meetups.  Location-based awareness is becoming more andmore useful for real-time business.(Note: Comment count busticated on thispost, no idea why.)

March 27, 2006 by in CXO

Norwegian customers back Notes/Domino at LCTY

Norwegian customers back Notes/Domino at LCTY

At last week's Lotusphere Comes to Youin Norway, my colleagues started the day with a compelling set of customerquotes.  Some very satisfied Notes customers--and they're not afraidto say so. The local team translated the quotes into English for me...here they are:Orkla17,000 Notes users "The choice of technologywas done some years back.  We have renewed our current license agreementfor a period of 3 years.  No other products on the market  givemore value add than Lotus.  Therefore we see no reason for changingto a different platform than this one provided by IBM.  Flexible IBMsoftware agreements give us an additional advantage when selling and buyingcompanies" -- Jorn Larsen, IT Manager Hydro26,000 Notes users "Hydro has chosen to extend theircurrent corporate agreement with IBM Norway for Lotus Notes and Sametimefor a period of 3 years from 2006.  This means that Hydro will  continueusing Lotus Notes as their primary mail and collaboration platform."-- Trygve K Nilssen, CIO BertelO. Steen 1,500 Notes users "Bertel O. Steen AS has used LotusNotes for many years and is very satisfied with this product. Using Lotusmakes us less prone to virus attacks compared to using other products.However, the most important aspect is the  possibility to create smallbut for us important applications which is seamlessly integrated with LotusNotes. Our information portal and our solution for publishing documents are bothbased on IBM Software, and the integration with our mailing system givesus a complete and consistent solution." -- Ole-Christian Braathen, managing director KongsbergMaritime 2,300 Notes users "Kongsberg Maritime (KM) has usedLotus Notes since 1994 and during this time, we have seen large advantageswhen it comes to sharing information among our offices  - from Korea/Chinain the far East to US/Canada in the West. KM uses Domino servers worldwide as  platform for their infrastructure with background replicationfor effective access to common information. KM has integrated Sametime and Quickplacewhich increases and facilitates the possibility for cooperation among theusers within our organization. The content on KM's web can be updatedfrom all our locations due to the replication technology in Lotus. A common calendar function for the entireorganization is a significant support tool when planning various activities.The security technology in Notes preventsand makes virus attacks more difficult, which KM has experienced on severaloccasions. Ref. 'Melissa'."-- Hilde Nilsen-Aas Rieber& Søn 1,400 Notes users "Rieber & Søn ASA has usedLotus Notes / Domino as mailing system and framework for electronic exchangein our international businesses for many years, including standard add-onmodules and 'home grown' support systems. We are conducting evaluationsregularly of all our systems solutions to ensure that we use availabletechnology in the most efficient way. Our assessment is that Notes / Domino as a whole significantly exceedsits competitiors when it comes to functionality and flexibility in ourelectronic workflow, and this is a dependancy for our daily routines whenoperating  in a very competitive international market place."-- Trond Kathenes, Global IT Operation Manager NorgesGruppen1,900 users (half migrated from Microsoft Exchange)"With large focus on performingtasks in a coherent way, centralized operations and stable 24*365 solutions,  Notes was the only right choice in 1997. The system proved to liveup to our expectations and the area of application is continuisly increasing."-- Torsten Hellner, Director IKT Operations Cerealia/Lantmännen6,000 Notes users -- 3,000 converting from Microsoft Exchange"We had a shared environment with3000 Microsoft users and  3000 Notes users. When facing the choicebetween Lotus and  Microsoft, our decision was simple. Notes is somuch more than just an e-mail client and gives us the possibility to offer our applications to all of our employees."-- Thomas Pedersen NorskSykepleierforbundet Domino website serving 20,000 simultaneous users "Lotus Notes/Domino lets us dowhat we need to do, in such an ingenious, simple and effictive way whichno other competitive products can offer." -- Morten Authen, responsible for Operations BergesenASA "Lotus Domino provides a platformthat has enabled efficient information sharing through applications, mailand collaboration software. For a global shipping company as BW Gas ASAthis has become the 'nervous system' integrating all offices and vessels,and is as such an important contributor to our operational efficiency."-- Vidar BakkenclePages/200603/16/20060316164106_CS157/20060316164106_CS157.dbp.asp">FramtidensNotes ska kunna allt "(Future Notes will know all).  I don't have a full translation yet,but this should help with the Lotus Notes visibility in the Swedish market,as was discussedon the blog following the LCTY event.

March 22, 2006 by in Microsoft

What are the most egregious Notes error messages?

What are the most egregious Notes error messages?

The Notes "Hannover" developmentteam is looking for input, and somehow I suspect a few of you can helpwith this one.  Quote: In Hannover, we would like to fixthe most egregious Notes error messages.  To qualify as "mostegregious," they should probably:- Be seen by business end users (likeSamantha, Ted, and Betty) as a result of trying to do something that seemslogical to them- Be particularly confusing or unhelpfulto those end usersUnfortunately, it's not easy for youto post screen shots into comments on the blog... so, maybe this is oneof those e-mail preferred entries.  E-mail them to me at ed_brillat us.ibm.com.  Please also provide info on when the error messageoccurs, and if you have a suggestion on what the error should say,feel free to include that, too.Some examples that have already beensubmitted:The six entries on the Lotus Notes Suckssite called "Stupid Error Messages" (though we don't agree withall of these, and many have been addressed in Notes 7 already) 123456MIME Save warning dialogMultilingual MIME warning"The internet service certificateis not trusted.  Do you want to take corrective action now ... ?"

March 22, 2006 by in Developer

Full marks to IBM Lotus

Full marks to IBM Lotus

A nice postingon the developerWorks:Lotus Notes/Domino 6/7 forum...Wewere due to start work on a release for R7 early next quarter, so I decidedto have a "first look" at what the work would entail. After downloadingand installing R7 - a process which went absolutely seamlessly - I droppedour code into a fresh R7 database constructed from the standard mail template,made the (very few) necessary changes as documented for R6, and let itrun. It works! Not one line of code had to be modified, not one glitch,not one bug! We work in paralel with an Outlook project that does exactly the same thing.They have a team of many programmers, designers, QA, testers etc etc, andthey've never achieved a successful upgrade (on-time, inside budget) yet.Here I am, on my own, with a major new Notes release, and I'm ready monthsin advance, and it's for free!Investment protection-- it's not just a slide in my presentations, it's a real-world major differentiator.(Thanks, Alan)

March 22, 2006 by in Developer

eWeek: IBM Collaboration Tech Helps WBC Play Ball (updated)

eWeek: IBM Collaboration Tech Helps WBC Play Ball (updated)

(Updated: Correct list of IBM Workplacesoftware now identified.  Thanks, Shawn...)How the US's Major League Baseball isusing IBM Workplace software (including Workplace Web Content Management,Workplace Forms and Workplace Services Express) to deploy time-sensitiveprojects quickly...Using IBM software that included itsWorkplace collaboration applications for enterprise content management,document sharing and Web portal development, the league said it had itsfirst WBC-related operations up and running in less than a month.  ..."The requirements changed so quickly and dramatically as the eventgot closer, most people wouldn't think you could accomplish everythingthat was done," Boland said. "If someone had pitched this asa six-month project two or three years ago, I don't think they could havecome close to what we were able to build." The consultant said sourcing many applications from a single vendor thathad already been integrated to work together was one of the biggest payoutsof selecting IBM. While piecing together independent applications frommultiple companies was an option, Boland said that process alone wouldhave added lengthy development work. Link: eWeek:IBM Collaboration Tech Helps WBC Play Ball> (Thanks, Don)

March 22, 2006 by in IBM

Needed in Europe next Wednesday?

Needed in Europe next Wednesday?

Next week, I'm in Zürich on Thursday fora customer briefing.  It's a quick trip, and my plan all along hasbeen to leave Chicago on Tuesday night and return on Friday.  Originally,though, I had another customer meeting scheduled on Wednesday....whichhas just fallen through. So I am now left with a couple of options:   1) Fly to Zürich Wednesday night, do the Thursday meeting, and return homeFriday, or 2) Fly somewhere else in Europe on Tuesday night, do a Wednesday meeting,fly to Zürich on Thursday morning, and return home Friday.Now, the customer meeting on Thursday is really important, otherwise I'dhave asked a regional counterpart to cover it.  So given that I amdefinitely going to Europe, the question is, how can I maximize the timeinvestment?  I've asked my regional leaders if they have a customersituation that would be useful for me to get involved in on short notice....nothinghas turned up so far.   So now I'm asking you -- on a lark, admittedly -- is there a Europeanblog reader with a good story on why I could stop by and visit their organisationon Wednesday, 29 March?   Parameters -- I'm not just looking for something to fill time with...I'vegot a couple of purely social opportunities like that already.  Agood, productive meeting about a current or potential use of Notes/Domino,directions, a competitive situation...something like that would be worthwhile. Also, it needs to be somewhere easy for me to get to on Wednesdaymorning... Chicago has a ton of non-stop flights to Europe, plus most majorcities are a connection away.  However, if I get in someplace at 2PM, that doesn't make for a particularly productive day.  Oh, therealso has to be an onward flight to Zürich on Thursday morning.Comments and/or e-mails to ed_brill at us.ibm.com ... no commitments orpromises, as my IBM colleagues are also still working this...but maybewe'll come up with something fun and fascinating all at once.

March 22, 2006 by in Tech Industry

BusinessWeek: Microsoft´s Enterprising Endeavor

BusinessWeek: Microsoft´s Enterprising Endeavor

US$500 million for a marketing campaign. It had to come from somewhere....IBM, with a $90billion-a-year business of selling technology to businesses, doesn't intimidateeasily. Ken [B]isconti, vice-president for IBM Lotus Workplace products,calls Ballmer's speech a "thinly-veiled promotion" for the upcomingWindows and Office launches. "Windows and Office attempt toprolong Microsoft's pre-Internet, proprietary, one-size-fits-all computingmodel," [B]isconti says. "We embrace open-technology standards,which give customers the ability to mix and match the technology they use."He also points out that while IBM offers a vast array of tech services,its $15.8 billion-a-year software business is second in size only to Microsoft's.Indeed, while open-source software hasmounted a serious challenge to Microsoft, IBM is the only company thatcan offer a wide array of software for large corporations that runs onboth the server and the desktop. Its IBM Workplace products, launched twoyears ago, provide Internet-based applications designed for specific jobsin corporations -- from call-center operator to bank employee. Revenuesfor the Lotus unit, which includes most of the Workplace products, increased10% last year. The BusinessWeek article is a prettystraightforward on-the-spot reaction to yesterday's Ballmer bluster andthe new MS campaign.  I suppose this is a better approach to chidingcustomers to upgrade than calling them "dinosaurs".One of MS's key messages yesterday seemsto be to emphasize that IBM is supposedly a services company.  IBMis also a US$15.8 billion software company.  Would it make sense ifIBM started trying to paint Microsoft as a games manufacturer due to Xbox? This is a silly attempt to create pure FUD.Link: BusinessWeek:Microsoft's Enterprising Endeavor>

March 22, 2006 by in IBM

Forbes: Microsoft Vista: Not "People Ready"

Forbes: Microsoft Vista: Not "People Ready"

Forbes' Daniel Lyons was at the Microsoft"People Ready" event in New York last week.  He has a veryinteresting take.... No one mentioned the fact that in1997, Microsoft held a similar event in New York City to declare that IBM's"big iron" was dead, because Windows NT--remember Windows NT?--wasgoing to "scale up" and replace the mainframe. I wonder if Ballmerever feels like the guy in Groundhog Day, reliving the same press conference,over and over. I know I do.Oddly enough, some of the language ofthe Microsoft event was eerily similar to language about innovation inthe new huge advertisements that IBM started running a few days later innewspapers. Did Microsoft somehow get wind of the ads? Who knows. But theevent seemed thrown together to blunt the new ad campaign from IBM.Worst of all, I can't believe Microsoftactually held this big nonevent "event" only a few days beforeannouncing another screw-up in Vista. If Ballmer knew he was about to announcea delay and still had this event, he's crazy. If he didn't know Vista wasabout to slip again, then Microsoft is in worse shape than anyone realizes.Soit seems that Alan is not the only one to wonder, $500million and you need to steal our slogan?Link: Forbes:Microsoft Vista: Not "People Ready">

March 22, 2006 by in Microsoft

A Texas-sized e-mail decision goes to Domino

A Texas-sized e-mail decision goes to Domino

More good news....IBM announced last weekthe awarding of a state-widecontract for e-mail and collaboration in the State of Texas...Initially13 state agencies, representing 65,000 seats, signed a letter of intentto participate in this agreement and have been actively involved throughoutthe procurement process. ...We have created a new and repeatableapproach to the delivery of email solutions across state government andhave used DIR's purchasing volume to leverage the benefits to local governmentand education. This is a good deal for Texas," said Larry Olson, ChiefTechnology Officer for the State of Texas. The contractwill deploy Lotus Domino and other IBM Workplace family software on theback-end, and offer users a choice of Lotus Notes, Microsoft Outlook, orweb-based access to e-mail services.More coverage in the AustinAmerican-Statesman, which reports,"IBM beat out Electronic Data Systems Corp., Sun Microsystems Inc.and Microsoft Corp. " and in Public-CIO.com.

March 22, 2006 by in IBM

Why doesn´t this surprise me

Why doesn´t this surprise me

Over at Paul Mooney's blog, he's sharedthe contents of an e-mail from a Notes customer.  The customer describestheir experience with Microsoft and the Application Analzyer for LotusNotes: hadto setup a workstation to run the analyser and before Microsoft came inI ran the analyser on all our apps (approx 500 and my results were 100%completely different than the results Microsoft presented. I had approx200 apps in quad 3 and approx 300 apps in quad 4. Microsoft had all the apps in Quad 1 and Quad 2, mostly in Quad 1.We have all custom apps created since notes 4, we don't use standard templatesand at least 300 have workflow in them. I am basically hung out to dry here. How do I compete with the reportingMicrosoft did? Actually, I have a proposal, which Ihaven't vetted with IBMers but suspect I could make happen.What if IBM, or an IBM partner, offered to come in and run the tool forthis customer?  If indeed the results being presented are differentthan the "out of the box" Analyzer results, at a minimum it willraise questions.  It may be that the reporting tool needs some tuningto run accurately in a customer environment, but if Microsoft's resultsare so different, the rest of the discussion get challenged.The sad news here is we have an exact scenario that both Paul and I suspectedwould play out: a customizabletool gets different results depending on who runs them.  This fromthe vendor who wants to be the customer's partner for the future.

March 16, 2006 by in Developer

Wanderlust

Wanderlust

One of the FAQs I get is, "Don't youever get tired of the travel?"  To which the answer is, mostly,no.  In fact, I worry sometimes that I have the opposite emotion --that travelling is just a core part of my DNA.  To wit -- 1) I got depressed yesterday when my body gave out after five cities andfive hotels in five days.  After the LCTY event in Helsinki, I hadto go back to the hotel and sleep for two hours, and was upset that I missedthat time to go sightseeing. 2) I bought a copy of National Geographic Traveller magazine the othernight, featuring an article about 28 things to see and do in New Zealand. A momentary sadness and jealousy kicked in, as I realized that allI saw in my 16 hours in Wellington was an airport, a hotel, and a decentglass of white wine. So the travel continues.  And having left Helsinki this morning, that's48 countries visited (I did the math wrong the last time I said so).  Atleast one more on tap for next month.  And for the most part, I findit still to be constantly fascinating, interesting, and thought-provoking. And am looking forward to more, both business and holidays (or both). A lot ahead this year. With all that as preface, here are some observations about my Nordics-in-five-daystour.... Things I liked: That everyone -- EVERYONE -- is at leastbi-lingual.  And wasn't snobby about it. Wood floors in hotel roomsHeated floors in hotel bathrooms (Hilton,Helsinki)I love that brown goat's milk cheesein Oslo.  Is there someplace in the US to get it?SAS,while handling the flight cancellation on Saturday very poorly, redeemedthemselves by a) accommodating me on early flights almost every day, b)having great lounges, c) having in-flight wifi access on this flight, andd) putting windows in the lavatories. The fast trains from both StockholmArlanda and Oslo Gardermoen airports That credit/debit cards are acceptedeverywhere, without hassle The incredible dinner on Monday at RestaurantRené in the Hotel Ritz in Århusin their private dining room.  But not the cellar...next time.Traveler's tip:get there early.  Iwas the first person to visit the Cathedralin Helsinki this morning --and had the place to myself at 9:01 AM.  This has worked for me beforein places like the TajMahal and GreatWall of China -- but you haveto give up some sleep.ThingsI didn't like: Having to take taxis when I would haverather relied on public transport. That the airport in Århus is 25+ milesaway from the city, with a bus that runs infrequently as the only alternativeto taxis.  I can understand Stockholm and Oslo airports being faroutside the city, but AAR?  There's not exactly a dense urban areabetween the airport and city center. Speaking of AAR, weird a) landing ata commercial airport without a single other plane on the tarmac and b)that SAS's customer service people go home at 10 PM, while there is stilla flight that lands at 11:30 PM.  At least I got to file my missingbaggage claim real-time..what happens for passengers on the late flight? Sorry, go home, call us tomorrow to see if we have your bags?  Inmy case, it meant that my suitcase arrived at the airport at 11:30 PM butdidn't leave for the hotel until 9 AM the next morning.Why doesn't Copenhagen airport havean ATM inside the transit area?  And have wifi only in the transitarea, not at the remote "A" domestic gates?The tiny little trashcans/recycle binsin Scandic hotels.  I am all for recycling, but I just have stuffto throw out when I'm travelling...and the first Scandic I stayed in thisweek didn't have the bins labelled. That it was really freakin' cold inMarch.  -14c in Helsinki upon arrival, and never more than -8.That the mobile phone network in Denmarkdropped my calls dozens of times. Not getting a chance to meet OlafBjorklund.  Whateverhappened to him? SAS'sbranding strategy.  Cansomeone explain to me why they have Blue1, and Estonian Air, and Air Baltic,and Braathens (still mostly in its old livery), and and and...yet operatethem all as essentially the same airline?  I was even aboard two SASplanes that featured a "Snowflake"livery. Speaking of SAS, I'm embarrassed bythe insensitivity displayed by my fellow Americans on this flight.  Hasn'ttheir visit to Europe taught them that the cheese course is eaten afterthe main course, even if it is served on a  tray with the starterand salad?   (Update note: This is tongue-in-cheek.  Whiletrue, cheese is typically after dinner, I don't expect Americans to knowit.  Heck, I didn't know it when I first started visiting Europe. But they sure have some great cheeses)Finally,thanks to all my hosts this week for making it as smooth as possible.  Andthank you to all the customers and partners -- over 500 in all -- who turnedout for the Nordic Lotusphere Comes to You events this week.  Seeyou again!

March 14, 2006 by in Tech Industry