A couple of weeks ago, I podcasted my personal caught-on-tape customer service experience with Bank of America where the customer service representative (CSR) or someone she talked to made up a story to explain why the non-800 (toll-free) phone number on the back of it's ATM cards wasn't working. It's imperative for that number to work if you're a Bank of America customer and you're oversees and the card isn't working for some reason.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Rachel King is a staff writer for ZDNet based in San Francisco.
David Ciccone over at MobilityToday.com has a great collection of photos of an as-of-yet unreleased camera-phone version of Research in Motion's BlackBerry 8100 series.
Last week, I wrote about how Chocolate (LG's Chocolate smart phone in this case) never tasted so C.R.
David Sifry of Technorati published the latest numbers outlining the state of the blogosphere as measured by his company's search engine. Here is the summary:Technorati is now tracking over 50 Million Blogs.
In my recent interview with AMD's director of commercial solutions Margaret Lewis, part of the conversation covered the area of benchmarks; most notably the question of what the industry standard benchmark should be when the technology inside a computer is designed to deliver a certain amount of performance in exchange for a specific amount of energy consumption.
OK, so arrests have been made but some questions remain unanswered if you ask me. According to a CNN version of an Associated Press story: Two teenagers were arrested Saturday in the theft of a laptop and hard drive containing sensitive data on up to 26.
After a bit of a blogosphere hiatus, Red Hat's JBoss senior veep and GM Marc Fleury has returned with the prose of techno-artist DJ Bone to metaphorically state that the soul of open source Java is still alive and well even though it's now an integral part of Red Hat (JBoss was acquired by Red Hat, in case you missed it). Here's a clip of the lyrics Soul makers,We are still herewe still herewe still here.
Swisscom is exploring the use of remote-controlled planes for targeted advertising. Such planes would have a WiFi or Bluetooth transmitter that would send out messages to phones and PDAs.
Bruce Schneier makes a really good point about banks that are apparently instituting bans on cell phones in the name of security: This is just plain dumb. It's easy to get around the ban: a Bluetooth earpiece is inconspicuous enough.
A sharp-eyed-n-eared audience member of ZDNet -- Cameron Dorey -- spotted News.com's Tom Krazit doing an interview of Dell chairman Michael Dell and asking him what computer he uses at home.