The British have given us much to be thankful for: The Beatles, Shakespeare, crumpets, and if you haven't heard, ITIL (Information Technology Information Library), a framework of best practices for aligning IT services with business requirements. The UK government came up with ITIL in the late 80s in an effort to improve IT service management, and now it's embraced by industries worldwide.
Between the Lines
Larry Dignan and other IT industry experts, blogging at the intersection of business and technology, deliver daily news and analysis on vital enterprise trends.
Larry Dignan is Editor in Chief of ZDNet and SmartPlanet as well as Editorial Director of ZDNet's sister site TechRepublic.
Andrew Nusca is a writer-editor for ZDNet, contributor to CNET and the editor of SmartPlanet, ZDNet's sister site about innovation. In 2013, his coverage will focus on enterprise startups. He is based in New York.
Rachel King is a staff writer for ZDNet based in San Francisco.
Stephen Shankland reports that...
Tom Foremski of the SiliconValleyWatcher describes the mood of the...
The feedback is already rolling in response to my colleague Dan Farber's posting regarding a recent panel's conclusions that e-mail users are partly to blame for how out-of-control the spam problem is.
While at the World Wide Web...
Spam is an awareness problem, not a product or technology problem, Symantec CEO John Thompson said during a panel discussion hosted by Esther Dyson on the "Accountable Net.
Sure, you've got a rough idea about how Google's crawler-based search engine works, but do you ever wonder what is really going on behind that deceptively simple white page?
The World Wide Web Consortium (the W3C) is holding a single-day conference in Boston...
Reuters has a story about how Verizon Communications intends to exercise its rights...