Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Based on a few comments that I've already received on my previous post issued this morning, I dug in a little further and found a few other CRM applications for the Mac and as a result, haven't changed my thinking much. I looked into CRM applications built on Filemaker Pro or Servoy, a Filemaker "alternative" as one commenter called it.
I have two Macs and 2 PCs at home. I have a MacBook Pro laptop which I love and an iMac which I like.
Every now and then I accumulate enough paper to sink the state I live in. That would be Virginia.
No, this isn't about A-Rod and his use of steroids in 2003. Truthfully, I'm a Yankees fan and at this point, I don't care.
How to retain your customers in a recession isn't always obvious and certainly is never easy. But tools, strategies, techniques and tactics are there to do just that -and acquire customers in the bargain - even in a downturn.
CRM Playaz - Read Post First, Then Listen, Please....CRM has always been controversial.
Since I was totally disappointed in the performance of the NY Giants about 10 days ago, (though happy the Eagles and Ravens had their butts whupped last weekend), I have had little to look forward to this year, (other than today's incredible inauguration of President Obama, which I am ecstatic about) so I did some thinking instead. That's kind of how I do my thinking - between sports events and errands....
Consider this a followup to yesterday's entry - and one that shows the power of CRM 2.0 too.
I KNOW that everyone who reads ZDNET columns loves technology. I get that.
As I'm sure half the known and 2/3 of the yet to be discovered universe is aware now, salesforce.com had an outage on January 6.