Sorry to have dropped off the radar for awhile. I was on the road.
Social CRM: The Conversation
Paul Greenberg focuses on not only what CRM is but where its going in this blog on CRM strategy, technology, stories, companies and personalities.
In addition to being the author of the best-selling "CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers," Paul Greenberg is President of The 56 Group, LLC.
Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, is someone that I want to highlight on these pages.
About 15 minutes ago I saw this story in the online version of the Sporting News: "Redskins suing fans who can't keep their season's tickets."I now know why I can't stand the Redskins and their ownership.
Last week, I keynoted the CRM Evolution 2009 conference - probably the best conference I ever attended, though I was biased because I also chaired it - first time I ever chaired a conference - so I had the opportunity to be a participant in more than just the speech.But the keynote wasn't just for the CRM Evolution conference; it was a joint keynote for CRM Evolution 2009 (get all coverage here) and SpeechTek 2009, the annual best attended speech technology conference (get some coverage here).
United Airlines: Customers are Merely TransactionsIf you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.
I'd say that the headline is a bit of an understatement or maybe even a misstatement by me. Let me tell you why.
Who doesn't love style and fashion? Well, I suppose I don't love fashion, judging from my incredibly poor clothing selection skills (I rely 100% on my wife, who has mad skills when it comes to picking out good looking clothes) but I am in love with style.
If you've been reading ZDNET blogs much this week, you'll notice that there are a lot of a lot of them that are called "Dead Finger Tech" and then there is some piece of technology that follows. Us'n ZDNET bloggers have been asked to name that one piece of technology that we can't do without; that we love as we love our family and friends; that we wil take to the proverbial desert island.
"Participating in the community of the consumer."I love that phrase.
The debate and discussion about what defines Social CRM a.k.