Eileen Brown

Eileen Brown is a social media consultant and advisor who has been working with collaborative technologies for over 20 years.

Latest Posts

Dear Twitter: Do you understand the value of your own service?

This afternoon Twitter announced via its blog that it is doing away with one its most critical settings: the ability to overhear your friends' conversations with folks you may not necessarily be following. In other words, you no longer have the option to see @ replies posted by your friends to their friends.

May 12, 2009 by Jennifer Leggio


What's not dead: Good old-fashioned customer service

We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned customer service.

May 7, 2009 by Jennifer Leggio