Cloud computing is a big priority for 35 percent of enterprises. But, how do you ensure your strategy is sound and you're not getting caught up in market hype? James Staten introduces you to Forrester's Cloud Computing Playbook.
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
ServiceNow has finally gone public. Here's what it means for ServiceNow, its customers, and other ITSM tool vendors.
Stephen Mann takes a moment to look at the IT service desk from the perspective of its end users, with words of wisdom from one anonymous customer.
As an I&O professional, I would argue that your success is as much a function of your mindset and how you conduct yourself as it is your knowledge and ability to execute. How you engage with the leadership of the organization, how you communicate and what others think of the quality of your character matters as much as your knowledge, if not more so.
This week, sandwiched between the annual Structure Big Data conference and the International Supercomputing show in Hamburg, Germany, ARM startup and HP partner Calxeda also found time to release the first well-documented x86 versus ARM benchmarks.
Stephen Mann outlines 13 reasons why I&O organizations continue to struggle with IT metrics.
Given Microsoft's past attempts to compete with Apple, you may be tempted to write off the Surface tablets - don't, blogs Dave Johnson.
If you’re planning to move more workloads to the cloud, or facing an increasingly mobile workforce that demands top app performance anywhere, you owe it to yourself to check out the the latest virtualized and clustered WAN optimization solutions and free up the islands of optimization scattered throughout your company.
In typical Microsoft fashion, they don't catch a new trend right with the first iteration but they keep at it and eventually strike the right tone and in more cases than not, get good enough. And often good enough wins. That seems the be the pattern playing out with Windows Azure, its cloud platform.
To stay relevant with the increasing pressures affecting your company, it’s essential that I&O pros address the hard IT issues relating to culture, customers, collaboration, process, and organization.