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IBM embraces Emerson for DCIM

IBM embraces Emerson for DCIM

Emerson Network Power announced that it is entering into a significant partnership with IBM to both integrate Emerson’s new Trellis Data Center Infrastructure Management (DCIM) suite into IBM’s ITSM products as well as to jointly sell Trellis to IBM customers.

published February 8, 2013 by

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Forrester's top 15 emerging technologies to watch

Forrester's top 15 emerging technologies to watch

In its new research on emerging technologies, Forrester moves beyond the "big four" - cloud, mobile, social, and data - to see how those technologies will create platforms for future disruption. Brian Hopkins blogs about the new research and takes a closer look at the tech categories you'll be thinking about in 2018 - and should be planning for now.

published February 8, 2013 by

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Customer experience at its worst -- and what IT can learn

Customer experience at its worst -- and what IT can learn

It’s easier than ever for empowered employees and app developers to take advantage of new devices and cloud-based software and infrastructure that you don’t support. To truly function as a service provider, ITSM needs to be more outside-in and consider the customer and the customer’s desired outcome.

published November 5, 2012 by

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