Software is critical in the age of the customer. Here are three data points from recent Forrsights studies that support that business executives understand software is a differentiator for their businesses - not simply a commodity.
The View From Forrester provides best practices and analysis of burning issues and trends impacting Information & Knowledge Management and Infrastructure & Operations professionals.
The View from Forrester Research
Emerson Network Power announced that it is entering into a significant partnership with IBM to both integrate Emerson’s new Trellis Data Center Infrastructure Management (DCIM) suite into IBM’s ITSM products as well as to jointly sell Trellis to IBM customers.
In its new research on emerging technologies, Forrester moves beyond the "big four" - cloud, mobile, social, and data - to see how those technologies will create platforms for future disruption. Brian Hopkins blogs about the new research and takes a closer look at the tech categories you'll be thinking about in 2018 - and should be planning for now.
Techies loves SharePoint, but business leaders expect more. Is it time to put greater reliance on Yammer? And, if so, what does that say about Microsoft's commitment to the cloud?
Forrester analyst Dave Bartoletti looks at the year ahead in server virtualization.
The future of mobile app development is more than just adapting to smaller screens, different programming languages, and new operating systems. Here's what app developers need to understand if they want to build modern applications that deliver contextual customer experiences.
Netflix's Christmas outage is yet another reminder that downtime happens at the worst possible time and the cloud is not inherently resilient.
Forrester analyst Dave Bartoletti explains why VMware and EMC’s announcement of the new Pivotal Initiative is good news for I&O leaders and the virtualization market.
EMC and VMware plan to aggregate their cloud and big data assets under one virtual organization. Is this a good move?
Forrester's Andre Kindness explains why monitoring tools and solutions need to move from a nice-to-have to a must-have before you can derive value from software-defined networking (SDN).
To win in the cloud, you need to go native.
It’s easier than ever for empowered employees and app developers to take advantage of new devices and cloud-based software and infrastructure that you don’t support. To truly function as a service provider, ITSM needs to be more outside-in and consider the customer and the customer’s desired outcome.
With the latest release of Windows Azure here at Build, Microsoft’s premier developer shindig, this cloud service has become a serious contender for the top spot in cloud platforms.
Stephen Mann offers insight on the BMC's newly launched ITSM solution, MyIT. Bottom line: What customers get out of MyIT, not what BMC puts in, will be the real yardstick for success.
How do you drive social business transformation in your business? Here are four organizations doing it.
The best of ZDNet, delivered
- 1 Office productivity software no closer to becoming a commodity
- 2 IBM Escalates The DevOps War With UrbanCode Acquisition
- 3 Forrester's top emerging technologies to watch, now through 2020
- 4 Internet Of Things: Software platforms will become the rage in 2015
- 5 SaaS ITSM tools: Forrester delivers market overview