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Resiliency Is No Longer Optional

Resiliency Is No Longer Optional

Forget disaster recovery. In today's world of 24x7x365 global operations and competition, I&O teams must deliver services that are designed for uptime but prepared for failures. Learn how to build the always-on, always-available extended enterprise with Forrester's new Business Technology Resiliency Playbook.

published September 19, 2012 by

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Dear Help Desk: What's Safe to do in the Cloud?

Dear Help Desk: What's Safe to do in the Cloud?

Your company is already using cloud services whether you like it or not, and trying to reverse history isn't an option. Encourage cloud consumption the right way by creating a policy that brings cloud use into the light where it can be monitored, managed and made better.

published September 11, 2012 by

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How Too Much Of A Good Thing Can Spell Disaster

How Too Much Of A Good Thing Can Spell Disaster

It should come as no surprise that websites thrive on traffic. So naturally, it follows that driving traffic to your site is a strong motivation for any company looking to grow their web presence. However ironically, driving traffic to your site can also be a double-edged sword if your infrastructure is not properly prepared to handle the load.

published August 31, 2012 by

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CIMI v1.0 spec released

CIMI v1.0 spec released

Lauren Nelson weighs in on what the new Cloud Infrastructure Management Interface specification could mean for solving interoperability challenges in the cloud space.

published August 29, 2012 by

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What's Your IT Service Management Strategy (If You Actually Have One)?

What's Your IT Service Management Strategy (If You Actually Have One)?

Unfortunately I don’t often hear “strategy” and “IT service management (ITSM)” in the same sentence, unless of course someone is maligning the ITIL 2011 Service Strategy book or if an organization is justifying a significant investment in a new ITSM tool (to me this is too often the breeding ground for failed aspirations). Alternatively we often talk about (and are consumed by) tactical ITSM issues and our tactical responses. So where and what is your ITSM strategy? And where is your ITSM strategic plan?

published August 20, 2012 by

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