Phil Fersht

Phil Fersht, a former ZDNet blogger, is an acknowledged and well-recognized industry analyst and advisor across Business Process Outsourcing (BPO) and IT services worldwide, having lived and worked extensively in Europe, North America and Asia as an advisor, consultant and industry analyst in Business Process Outsourcing and offshoring (F&A, Procurement and HR), IT outsourcing and offshoring management services for 13 years. During this time, Fersht has served as an advisor on over 40 outsourcing engagements and has a vast network of senior executives within both supplier and buy-side organizations.</p> <p> Phil has previously served as a senior executive for Deloitte Consulting

Latest Posts

2010 Predictions for the Outsourcing Industry

2010 Predictions for the Outsourcing Industry

"There is not one living being that can accurately predict the outcome of this crisis, all we can do is continue the dialog and the answers will slowly unravel". Here are 2010 Predictions for the Outsourcing Industry...

December 6, 2009 by in CXO

Has Europe lost the offshore war?

Has Europe lost the offshore war?

European IT services firms...1. Have failed to see the emerging competitive scenario2. Face revenue deflation pressure from a smart arbitrage strategy3. Have not addressed the holistic transformational challenges posed by offshore IT firms4. Lack the financial resources to challenge offshore firms head-on, which are now driving the game5. Will need to compete with powerful rule-breaker companies funded by private equity and venture capital firms

February 9, 2008 by in Start-Ups

Outsourcing innovation at Burger King

Outsourcing innovation at Burger King

Not only is the fast food giant driving customer loyalty with its amusing new advertising campaign, but it also is leveraging the latest sourcing models to drive down costs and improve the customer experience....

January 12, 2008 by in Innovation

Is Bangalore no longer a cost-saving location?

Is Bangalore no longer a cost-saving location?

My good friend and former colleague at the Yankee Group, Arijit "Apu" Sengupta (pictured) - who is now CEO of outsourcing quality improvement software firm BeyondCore - alerted me to a startup that reverse-offshored its development team from Bangalore back to the US: “Bangalore wages have just been growing like crazy. To give you an example, there is an employee of ours who took the first 5 years of his career to get from 1% to 10% of his equivalent US counterpart.

January 2, 2008 by in India

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