"There is not one living being that can accurately predict the outcome of this crisis, all we can do is continue the dialog and the answers will slowly unravel". Here are 2010 Predictions for the Outsourcing Industry...
IT Services & Outsourcing
Industry analyst Phil Fersht discusses how enterprises can drive innovation through outsourcing.
Phil Fersht, a former ZDNet blogger, is an acknowledged and well-recognized industry analyst and advisor across Business Process Outsourcing (BPO) and IT services worldwide, having lived and worked extensively in Europe, North America and Asia as an advisor, consultant and industry analyst in Business Process Outsourcing and offshoring (F&A, Procurement and HR), IT outsourcing and offshoring management services for 13 years. During this time, Fersht has served as an advisor on over 40 outsourcing engagements and has a vast network of senior executives within both supplier and buy-side organizations.</p> <p> Phil has previously served as a senior executive for Deloitte Consulting
Is it time to dump the term "outsourcing"?
Highlights from the award-winning outsourcing blog Horses for Sources for the month of April
You can now offshore me
Some excellent recent outsourcing discussions
Indian outosurcing: is it dying, or maturing... what is your experience?
Outsourcing in a downturn podcast
Great outsourcing links for February
Some interesting debate going on regarding whether firms which have already established offshore service centers (termed as "captives") are better off selling these centers to outsourcing providers
European IT services firms...1. Have failed to see the emerging competitive scenario2. Face revenue deflation pressure from a smart arbitrage strategy3. Have not addressed the holistic transformational challenges posed by offshore IT firms4. Lack the financial resources to challenge offshore firms head-on, which are now driving the game5. Will need to compete with powerful rule-breaker companies funded by private equity and venture capital firms
I thought it would be interesting to have a "reverse poll" and get your take on who you would LEAST like to see in the Whitehouse next year
Not only is the fast food giant driving customer loyalty with its amusing new advertising campaign, but it also is leveraging the latest sourcing models to drive down costs and improve the customer experience....
How TCS has managed to maintain profit margins at the 25% level, despite intense pressures from wage inflation, employee attrition, aggressive competition and rupee appreciation against the dollar and other leading currencies
My good friend and former colleague at the Yankee Group, Arijit "Apu" Sengupta (pictured) - who is now CEO of outsourcing quality improvement software firm BeyondCore - alerted me to a startup that reverse-offshored its development team from Bangalore back to the US: “Bangalore wages have just been growing like crazy. To give you an example, there is an employee of ours who took the first 5 years of his career to get from 1% to 10% of his equivalent US counterpart.
I got middle-seated again- in the back row - courtesy of Delta Airlines. Not only that, we sat on the tarmac for 2 hours waiting for the "traffic" to clear (heh?