Despite it's massive IT failure, RBS has not released sufficient detail and many questions remain.
Beyond IT Failure
Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
Michael Krigsman is recognized internationally as an analyst, strategy advisor, enterprise advocate, and blogger. Interact with Michael on Twitter at @mkrigsman.
An IT failure hits customers in the worst way possible.
Recently updated research from NIST helps CIOs cut through the fear, uncertainty, and doubt of vendor hype about cloud computing.
It's time for every CIO to consider using Twitter. Here is some advice on making best use of this new medium.
More from the front lines of United Airlines' merger with Continental.
SAP reveals its top competitors in the cloud.
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The consumerization of IT offers tremendous opportunity to CIOs possessing the leadership skills and vision to engage substantively with line of business counterparts.
This two-part series presents a structure for understanding why IT projects fail, in a way that goes far beyond project management alone.
IT failures are a management crisis of serious proportions that have been largely ignored. Here's what senior executives need to know - and do - right now.