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Beyond IT Failure

Michael Krigsman is a recognized authority on the causes and prevention of IT failures.

Michael Krigsman

Michael Krigsman is an industry analyst and the host of CxOTalk, which tells stories of innovation and opportunity with the world's top business and technology leaders. He is a frequent speaker and panel moderator at technology conferences and advises the most successful enterprise companies on marketing and communications strategy. Michael's work has been referenced in the media over 1,000 times and in more than 50 books.

Latest Posts

Metaverse: 'Train your robots in the virtual world' (CXOTalk interview)

In this exclusive conversation, the CTO of Nvidia talks about the metaverse, cloud computing, data centers, money, and cryptocurrency. Michael Kagan offers a glimpse into the future and separates fact from fiction in the metaverse.

May 12, 2022 by Michael Krigsman in Metaverse

Three CIO imperatives in 2022

Following interviews with dozens of chief information officers and senior business leaders, we've pulled out three essential guide points to follow in 2022.

December 29, 2021 by Michael Krigsman in CXO

How to catapult your IT value? Rethink the IT operating model

In episode #721 of CXOTalk, the chief information officer of HPE explains how she aligns IT operations with the company's business strategy. Read on to learn how weaving the customer's perspective into the core of IT activities can catapult your value to new levels.

October 20, 2021 by Michael Krigsman in CXO

The CIO's guide to managing enterprise AI

How should Chief Information Officers prepare to lead AI efforts in the enterprise? The author of a new book explains exactly what you need to know, on episode #706 of the CXOTalk series of conversations with people shaping our world.

October 4, 2021 by Michael Krigsman in CXO

Managing AI and data science: Practical lessons from big pharma

A top AI leader from Novartis shares his advice on how to lead an AI team. He discusses AI in drug discovery, but the challenges and solutions are applicable to every business leader. Watch the video and read the transcript to learn what you need to know!

September 20, 2021 by Michael Krigsman in AI & Robotics

Want to be a CMO? Here's what you need to know

The chief marketing officer's job just got tougher. You need to do more with less, keep up a relentless pace of change, drive sales, and build a brand. All while growing loyalty and creating great customer experiences. Two top CMOs share insider tips with you.

August 26, 2021 by Michael Krigsman in CXO

Here's how to level-up your CFO/CIO relationship

When a CFO and CIO work together, their strategic partnership enables technology innovation, business agility, and financial processes that benefit the entire organization. The CFO of ServiceNow explains how you can overcome obstacles and develop a strong relationship with your chief financial officer.

August 18, 2021 by Michael Krigsman in CXO

Zoom's CEO shares his secret: 'Every day, I join customer meetings'

Eric S. Yuan, the founder and CEO of Zoom, says his mission is to create customer happiness. In this exclusive CXOTalk conversation, he explains how Zoom delights customers despite growing at a breakneck pace. Learn how to delight your own customers and create a great customer experience.

August 10, 2021 by Michael Krigsman in CXO

Meet Estée Lauder's chief analytics officer: 'Data hoarding doesn't solve the problem'

The Estée Lauder Companies has created a chief analytics officer position as part of its senior leadership team. Learn about this important role and its impact on digital transformation efforts. From data science to culture, it's more complicated than you might think.

July 30, 2021 by Michael Krigsman in Big Data

CIO strategy: Become a transformational chief information officer

Adapting to change is a key survival skill for every modern CIO. Two prominent CIO leaders share their advice on how to thrive in today's rapidly-changing digital environment.

February 25, 2020 by Michael Krigsman in CXO

World Health Organization CIO on healthcare data, privacy, trust, and ethics (CxOTalk interview)

The CIO of WHO talks about the risks and opportunities of big data when it comes to health care. Large technology companies are important partners in building trust and advancing efforts around digital health. But determining how to partner is not always simple or easy.

January 30, 2020 by Michael Krigsman in Digital Transformation

Evolving digital transformation: McKinsey presents its ‘business building’ strategy (CxOTalk interview)

A Senior Partner from McKinsey explains how the firm guides its clients to drive significant business change.

January 29, 2020 by Michael Krigsman in Digital Transformation

Culture and customer loyalty: A Salesforce.com insider shares secrets to software success

Features alone are not sufficient to build a successful enterprise software company. The crucial element is nurturing relationships with customers that extend for years. An early employee of Salesforce shares the company's history and explains why culture and values matter.

December 5, 2019 by Michael Krigsman in CXO

Workday talks machine learning and the future of human capital management

The head of HCM (human capital management) at Workday explains how machine learning and data are shaping how large organizations manage talent, retain employees, and execute quickly.

November 25, 2019 by Michael Krigsman in CXO

Oracle: What is customer experience (and why you should care)

Oracle's top marketing leader for customer experience explains why this topic is important, the challenges in making customers happy, and what you can do about it.

October 21, 2019 by Michael Krigsman in CXO