Michael Krigsman is a recognized authority on the causes and prevention of IT failures.
The luggage maker's global chief e-commerce officer explains how data drives customer experience in e-commerce and how you can improve results in your company.
Learn how the Chief Marketing Officer of AT&T Business drives CX with organizational change at this huge company with $37 billion in revenue. He also talks about 5G and the Internet of Things (IoT).
A top CIO shares crucial points of advice on how to thrive as a technology-focused business leader.
A short video offers crucial advice for every chief information officer. Watch it now and share your comments!
It's time for the enterprise to rethink procurement processes to incorporate digital transformation, customer experience, and culture change as core business imperatives. Read the article to learn from the best practitioners.
At its Modern Customer Experience event in Las Vegas, Oracle showcased products and services on this important topic. This article explains the basics of customer experience, what it is, and how to get there.
The CEO of a company with $23 billion in revenue and 50,000 employees talks about innovation, culture, data, customer relationships, business models, IT vs. OT, and more. Barbara Humpton is a strong and powerful leader who offers practical advice and lessons for every manager. Watch the video and read her comments.
SAP's executive vice president of marketing and communications, Nick Tzitzon, explains how this company of 96,000 employees drives change across the organization. It's an inside look at the real challenges and opportunities of running a large company with lessons for managers in every department.
Transformation, re-thinking business models, and changing culture are complex, especially in a large organization. Learn how one of the world's largest infrastructure suppliers brought on a Chief Digital Officer to drive change across the organization.
The importance of cybersecurity has elevated the crucial role of Chief Information Security Officers. But, how can we get more women into the profession? Two top leaders share the answers.
Social impact organizations can learn from Silicon Valley to overcome their unique challenges and gain traction in the market. A new book explains how to get it done. Watch the video and read the text.
One of the world's foremost experts in building AI systems to detect malware explains "offensive AI" and the mathematical models he develops to protect against cyber attacks.
A top Silicon Valley leader explains how to build a company based on customer experience. Lessons include hiring, culture, and placing customer satisfaction before higher profits.
A senior executive from the Fortune 500 company, L3 Technologies, explains how to use data to change corporate culture and innovate. Be inspired by her practical advice!
One of the world's largest banks explains how it uses natural language processing and intelligent assistants to improve customer service on the web and mobile. Read this insider glimpse into the future of banking and user interfaces.
