Sheryl Kingstone, research director at 451 Research, spoke with ZDNet about how companies must make the customer experience their ultimate differentiator in the marketplace.
The next generation of big data technology will lead to insights and correlations that reveal new strategies and even new business models.
The vision of analytics has been around even longer than commercial computers. Technology is finally catching up.
Despite the rise of agile analytic tools and platforms, the vast majority of "analytics" is still descriptive reporting -- but that can still provide plenty of value...
Mercy, the 5th largest Catholic health care system in the U.S., is dedicating efforts to improve the quality of care and costs by noting that a large portion of the inefficiency in healthcare can be contributed to failures in care delivery, care coordination, and overtreatment.
Traditional IT organizations must step up to lead the implementation of new enterprise-wide digital platforms.
Yesterday´s Future is Today´s Reality. In the area of Business applications, cloud seems to be all over the place. But it has many facets which all have its right to exist, though it´s a fatal misunderstanding to see cloud simply as an alternative technical deployment option.
Countries around the world have voted for radical change, and uncertainty looms. Organizations that can react fast and flexibly to change will thrive.
At the NBA-sponsored "Leaders Meet: Innovation" Event, Steve Hellmuth explains how analytics is helping improve basketball for fans.
Creating game changing innovation for your business? The HANA Innovation Awards are back. Submit your #InnovationStory by March 17, 2017 for a chance to win money for charity and a free pass to SAPPHIRE NOW this May.
Computers have long helped us at work. But with artificial intelligence we can now work with them in more collaborative and intuitive ways.
People are no longer patients, but instead they are consumers of healthcare. This blog explores how the healthcare ecosystem must evolve to support this shift in consumerism, the increased patient data that is available, the IoT, electronic medical records (EMRs), shifts in politics, and the transformation to outcome based care.
Some cynical predictions for Business Intelligence and Analytics in 2017...
Artificial intelligence is quickly knocking down the dominoes of complex tasks that computers have long struggled with.
In today's ever changing and smarter world consumers want to be able to influence the products they consistently buy with their ideas. Taking the fashion industry as an example: new trends are only one factor that determine the newest collections. Customer satisfaction has always been and will always be a crucial factor for businesses to stay competitive in their respective markets.