Even though some customers will cling to paper, small companies can save money and shrink their billing cycles by considering online billing systems.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
Grower's Secret, which makes organic plant growth enhancer, held almost all meetings virtually to reduce its travel footprint but found structured face-to-face interaction improved efficiency.
Android and Apple iPhone devices will get a richer conferencing and unified communications experience with Avaya IP Office 8.0.
Financial software developer redesigns mobile credit-card reader technology for more accuracy.
Built with Google programming interfaces, the Quipu incQubator dashboard integrates feeds from services such as Concur or QuickBooks, as well as key social networks.
Saturdays Surf makes the most of limited retail space by using LightSpeed software, helping it show off more surfboards and get lines moving more quickly.
Before you decide to ditch your wireline connection completely, understand the tradeoffs in bandwidth, access speed and hidden costs.
FinancialForce keeps financial teams in the loop about sales pipeline and progress update. Developed with force.com, the application supports the Chatter collaboration tool.
By enabling caregivers to file paperwork electronically with Windows Phone and Allscripts, First Choice Home Health & Hospice of Utah dramatically reduced mileage expenses.
Software allows businesses to create team profiles that help make online chat more personal and extends communications options beyond chat to voice, video and email.
More than half of small businesses plan to increase or maintain their spending on tablet computers this year, according to NPD Group's latest SMB Technology Monitor.
Small businesses often think they are 'too small' to be worth hackers' notice, but that assumption could be devastating.
Mobility technology and better inventory integration will be key themes during 2012.
By embedding the vCita 'widget' on a Web page, small businesses can connect with potential customers when they are most inclined to forge a relationship.
From media tablets to business intelligence, 2012 is likely to be a transformational year in technology optimized for small businesses.