Ifbyphone lets SMBs create custom phone numbers that can be managed on a Web dashboard, so offline and online lead generation efforts can be tracked more closely.
Small Business Matters
ZDNet covers the latest SMB trends -- from e-commerce technologies to cost-effective applications, hardware, collaboration tools and cloud services.
Natalie Gagliordi is a staff writer for CBS Interactive based in Louisville, Kentucky, covering business technology for ZDNet. She previously worked as the editor of Kiosk Marketplace, an online B2B trade publication that focused on interactive self-service technology, while also contributing to additional websites that covered retail technology, digital signage hardware and mobile payment trends. Natalie attended George Washington University, where she studied communication sciences, and also the University of South Florida, where she received a B.A. in News-Editorial Journalism.
File sharing is by far the most popular use of cloud services by small businesses but most are sticking to on-premise spreadsheets or word processors, according to new research from IT social network Spiceworks.
Facebook and Twitter offer new ways to schedule posts and reach specific audiences; mobile marketing service Pontiflex integrates social updates with automated emails.
If your small business uses QuickBooks 2011 or earlier versions of the software, you might not be supported on the new OS.
The new feature sends photos, texts and other information to customers or prospects automatically, based on their check-in location.
Brooklyn small-business owner Jason Richelson designed his own point of sale system using the Apple iPad. His solution, now used by more than 2,000 small retailers, is one in a growing array of tablet POS options.
Revel Systems, which develops POS solutions that work with Apple's iPad, has come out with a $1,999 product for delivery vehicles.
The managed services offering covers a gamut of support needs -- from installation to security remediation to data backup plans.
Table support and new management capabilities support small companies grappling with the BYOD movement.
Despite new high-profile clients like Lowe's Companies, 90 percent of the cloud service's users are small businesses.
Initial services will include anti-malware and network optimization offerings, each priced at $1 per user per month.
The number of targeted attacks focused on SMBs doubled in the past six months, according to new research from Symantec.
SSDs, now a common option for new tablets and notebooks, can help small businesses boost performance of aging hardware.
Small businesses can integrate the cloud-based project management application with Google Apps and Quickbooks.