User-centric IT at the U.S. Patent Office

Scale and inertia are key challenges facing any Chief Information Officer in the federal government. For this reason, successful approaches to innovation and digital government must consider the reality of life in an agency.

For this episode of CXO-Talk, we talk with John B Owens, CIO for the U.S. Patent and Trademark office. Owens explains how his IT organization ensures alignment with end-users, using approaches such Agile development and DevOps.

CXO-Talk offers weekly video conversations with the most innovative and thoughtful business leaders in the world. Michael Krigsman, founder and co-host, is recognized internationally as an industry analyst, strategy advisor, enterprise advocate, and industry commentator.

You can view this interview and other episodes at the CXO-Talk site.