Play VideoVideo: Why balancing digital strategy with digital maturity is key for innovation at HumanaAt Dreamforce 2017, Humana's vice president of consumer experience Geeta Wilson explained the company's digital transformation strategy and what other businesses can learn from its journey.November 24, 2017 by Conner Forrest in CXO
Play VideoWhy the customer experience is the real driver of digital transformationSheryl Kingstone, research director at 451 Research, spoke with ZDNet about how companies must make the customer experience their ultimate differentiator in the marketplace.November 16, 2017 by Conner Forrest in CXO