Enterprise software: A tour of the year ahead
Despite the recession 2009 is going to be a critical year for all of those key vendors that best describe their turf in acronyms--CRM, ERP, BPO and perhaps a relatively new one VRM.Those acronyms, which stand for customer relationship management, enterprise resource planning, business process outsourcing and vendor relationship management, respectively, are going to be more than just a jargon in the year ahead.