My first-hand experiences being locked out of my Revolut accounts and being sent to outer space by their support.
Latest from Oliver Marks
Revolut’s clumsy automated FinTech bank compliance results in frozen accounts and lack of customer service
The hand off of perceived account irregularities from Revolut’s AI driven compliance systems and algorithms to support and partners is when the painful account freeze ups appear to start, and customers are suffering
There’s a lot to like about modern mobile-first FinTech banks, but being locked out of your account isn’t one of them. Minimal customer service, opaque information flows and timelines create serious client stress levels.
Last week I had the opportunity to spend time with SAP CTO Vishal Sikka and separately SAP executive board member John Schwarz, and I've been ruminating on our conversations a lot since those meetings. Fortunately I was part of a group of bloggers who have been following SAP closely, and their questions and insight were a valuable addition to the conversations and my education given their deep knowledge and practical experience.
'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.