For your safety and convenience
Somewhere deep in Shaw's vault there's a tape of me screaming at a customer "support" representative that I didn't (and still don't) give a star blank star about his script, booting and cabling have nothing to do with the issue because I don't have wintel, and to get his supervisor on the line right f-ing now. I'm mildly embarrased by this because I let the frustration of dealing with bland indifference get to me, but there are deeper and wider lessons to be learnt from their retention of the tape.