Fellow ZDNet's blogger Richard MacManus wrote today about the release of Microsoft's Office Live into beta. A lot of people have been tracking this development because it seems to herald Microsoft's burgeoning seriousness about offering versions of its core products as hosted online services. The feeling being that if Microsoft puts its considerable muscle behind online business software, they just might be able to dominate this space as well. But of course, the biggest news about Office Live is that it isn't a port of its famed productivity suite to the online world.
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ZDNet blogger Richard MacManus wrote a good post late yesterday about the significant release of eBay's new community wiki pages, likely the largest commercial wiki effort to date. But eBay is almost certainly just one of an early beachhead of corporate wiki efforts that will attempt to use wikis to create better overall customer service experiences for their users, suppliers, and partners. Not leveraging the contributions of a company's most impassioned and enthusiastic customers is starting to be seen as an significant oversight in many business circles.