Ed Burnette, ZDNet blogger, and (former) Dell customer, wrote about Dell's incredibly poor customer service during a recent attempt to buy computers. Not to be outdone by the post itself, one of Ed's blog commenters offered his own explanation for the bad service:I worked for Dell through much of the '90s as a member of their senior management team.
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Dell recently announced its intent to acquire ASAP, a provider of IT management tools and license management services. According to the official press release, Dell has darned high hopes for the acquisition:From the press release:The acquisition of ASAP furthers Dell’s long-term initiative to radically simplify IT for customers by removing cost and complexity and making technology more efficient, manageable and flexible.