The analysis of IT failures can yield great insight and help guide us toward success. Here is advice for anyone who wants to discuss failures in public.
Latest from Michael Krigsman
The stress of natural disaster can push IT systems to the breaking point, which directly affects customer responsiveness. United's story demonstrates the importance of flexible systems.
This roundtable brings together two expert book authors to discuss why IT projects fail and how to prevent catastrophe.
Many web users do not recognize the importance of privacy and security, a problem destined to become much worse before it gets better.
Although human issues are critical, downtime and other problems also arise for highly technical reasons. Dr. Bill Curtis, Chief Scientist of CAST Software, links common causes of failure to business outcomes.
Human and organizational factors such as politics, information silos, and change management generally underlie IT success and failure.
Although geeky eggheads may become enamored by cool technology, real users care about solving practical, day-to-day business problems. We call that adoption.
Here is my analysis of proposed IT oversight legislation, is a well-intentioned and important step toward reducing wasteful spending on mismanaged IT projects.
Let's not forget the role of programmers when analyzing and examining IT failures.
Following a major Gmail outage, Google released a new, publicly available status dashboard showing system health for the company's Apps products.