Oracle: Why customer experience is important
Oracle's top marketing leader for customer experience explains why this topic is important, the challenges in making customers happy, and what you can do about it.
Latest from Michael Krigsman
Workday: How ML and data help large organizations manage and retain talent
The head of HCM (human capital management) at Workday explains how machine learning and data are shaping how large organizations manage talent, retain employees, and execute quickly.
5 ways to be a transformational CIO
Jay Ferro, a top CIO who is currently with Quikrete, shares advice on how to thrive as a technology-focused business leader.
Salesforce.com insider shares secrets to software success
Features alone are not sufficient to build a successful enterprise software company. The crucial element is nurturing relationships with customers that extend for years. An early employee of Salesforce shares the company's history and explains why culture and values matter.
Samsonite executive: How data is driving customer experience in e-commerce (CxOTalk interview)
The luggage maker's global chief e-commerce officer presents his view of customer experience, why it's so important, and how you can improve results in your company. Watch an inspiring short excerpt and then read the complete transcript.
How to become a transformational chief information officer
To gain a clearer understanding of how IT leaders can become transformational, we spoke with two respected CIOs. Ben Haines is currently the CIO of Verizon Media and previously was the CIO of companies such as Red Bull, Pabst, and Box. Tim Crawford has held senior IT positions in organizations such as Konica and Stanford University. He is currently a prominent advisor to Chief Information Officers.