Amazon steps up Web services support

Amazon Web Services (AWS) is growing up quickly. The company rolled out premium support services, which will be a welcome sign as more enterprises dabble with Amazon's cloud.

Amazon Web Services (AWS) is growing up quickly. The company rolled out premium support services, which will be a welcome sign as more enterprises dabble with Amazon's cloud.

AWS rolled out premium support services for Amazon EC2, S3 and SQS with two tiers gold and silver.

According to Amazon:

The Gold plan also includes round the clock (24 hours per day 7 days per week 365 days per year) coverage, telephone support, and 1 hour maximum response time for issues designated as urgent.

Both plans have an AWS support center to track cases and problems. As for pricing:

The Silver support plan is priced at $100 per month or $0.10 per dollar of monthly service usage (whichever is greater). The Gold support plan is priced at the greater of $400 per month or a charge of $0.20 per dollar for the first $10,000 of monthly service usage, $0.15 per dollar for the next $70,000 and $0.10 per dollar of everything over $80,000.

These premium support plans are a big deal. Support was one of the big worries hampering corporate adoption. This move also shows how Amazon's cloud is ahead of the pack.

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