Avaya offers solutions in the following key areas:
- Customer Relationship Management (CRM) Software Applications help businesses acquire and retain satisfied customers by providing seamless connectivity and workflow management between people and information.
- Unified Communications and Portal Software Applications help companies communicate better while lowering costs by integrating messaging, video conferencing, Web collaboration, and portal technologies.
- Avaya Hosted Solutions for Application Service Providers (ASPs) provides prepackaged, fully integrated combinations of Avaya hardware and software. This enables ASPs to deliver sophisticated communications services to end-user business clients.
- Multiservice Infrastructure delivers the reliable, industry-proven platforms on which Avaya's advanced software applications run, including the newly announced Avaya Enterprise Class IP Solutions (ECLIPS). Avaya structured cabling solutions ensure that their customers have a leading-edge physical infrastructure, which is the central nervous system of any enterprise business. This creates the basis for streamlined, converged voice and data communications over multiple protocols, including Internet Protocol (IP), Asynchronous Transfer Mode (ATM), and Time Division Multiplexing (TDM).
From system design to network management, Avaya offers a full portfolio of services and support, including planning and consulting, integration and implementation, support and maintenance, operations and administration, and asset outsourcing.
Avaya also maintains strong alliances with industry leaders such as Microsoft, Siebel Systems, Sun Microsystems, and Compaq. This makes it easier for customers to seamlessly deploy comprehensive solutions.