Barclays hires EDS, Xerox for services
EDS' Workplace Management Services solution is a key component of the company's Agile Enterprise Platform strategy. Under the terms of the Barclays' contract, EDS is working with Xerox, a member of the EDS Agility Alliance, to provide Barclays with Managed Output Services, a co-branded EDS and Xerox offering that integrates advanced IT and document management tools and expertise with a Six Sigma-based methodology to reduce overall print spend while improving productivity.
Through this offering, EDS and Xerox will manage Barclays' procurement, service and maintenance, helpdesk and user support for more than 2,250 Xerox and other devices across nearly 200 Barclays Group Office sites in the United Kingdom. In addition, a team of Xerox DocuCare professionals--on-site personnel who handle preventive maintenance and first-level service activities on all customer devices--will be dedicated full time to Barclays, at their new world headquarters in London.
The five-and-one-half-year contract expands the services that EDS currently provides to Barclays as part of an existing seven-year, $350 million IT services agreement signed with the bank in June 2003. Under that agreement, EDS supports 41,700 desktop seats across the various businesses of the Barclays Group. At the time, it was the largest-ever desktop services agreement in the retail banking sector.
The agreement will enable Barclays to deliver tailored print, copy and fax services to approximately 40,000 users across Barclays' UK campus sites, while managing service requirements and costs at both individual user and departmental levels. Robust service level agreements will underpin the quality of service experienced by Barclays' users.
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