The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.
The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.2 bln in 2007, but the offshore component will remain small, according to Gartner, as reported by Tekrati.
The rising tide of ransomware requires a commitment to best practices
How fiscal responsibility and ransomware are impacting the market.
Digital transformation: How one bank is using AI, big data and chatbots to create new services
Two key executives at banking giant NatWest explain how the firm tests and launches innovative services that meet fast-changing customer expectations.
Tech news roundup: Amazon Prime Day and the highest-rated workplaces of 2019
This week's TechRepublic and ZDNet stories include a breach of Sprint customers' data, notes from the Duo Security 2019 access report, and how execs are taking charge of digital transformation ...
To the Moon: IBM and Univac, Apollo 11's integrators
Our second installment in our series is about IBM and UNIVAC, the two primary computer systems integrators for the Apollo missions.
To the Moon: Rocketdyne, the company that gave Apollo 11 liftoff
Our third installment in our series is about Rocketdyne, the company which built and designed the mighty rocket engines for the Saturn V.
How digital and marketing executives are taking charge of digital transformation
Spreading responsibility for digital transformation beyond the safe confines of the IT department creates benefits for your business and its customers. ...
One in five US tech employees abuse pain relief drugs, reveals study
There is nothing wrong with bonding over a beer or two after work, but when it becomes too much, it is important to spot the warning signs of substance abuse and addiction, according ...
How much do influencers really earn? That depends on gender, among other factors
If you think you are an influencer – and want to earn cash for your efforts - be warned. You might not earn as much as you expect.
Firefox 68 is out: New dark reader view, better extensions, enterprise IT controls
Firefox 68 ushers in Mozilla's new recommended add-on program.
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