The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.
The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.2 bln in 2007, but the offshore component will remain small, according to Gartner, as reported by Tekrati.
Why the next iPhone will be the 'unofficial start' to 5G
We are still waiting to find out how we will benefit from 5G. A new report says we'll probably soon be using it without even noticing.
Microsoft Teams vs Zoom: We're working on 49 on-screen video-callers too, says Microsoft
Microsoft reckons it's got 49 Teams video-call participants on its roadmap, but there's no timeframe for delivering it.
AI or human lyrics: Could you tell which is which?
Could you correctly identify AI-generated song lyrics? It seems that many of us can not tell the difference between a human or robot songwriter.
Zoom security: Here's how Germany got its wires crossed over video-chat privacy
Germany is notoriously picky about digital privacy, but official warnings over video meetings have just sown confusion.
Using 5G and AR to create the future of remote support
One company is using AR headsets with 5G to let senior engineers advise new recruits at all times, in all settings.
Cybersecurity: Four ways you can keep the hackers away
From senior buy-in to layered security and onto cross-business education, here's how CIOs can create an information security strategy that helps to keep hackers out and data safe. ...
Righting Software, book review: Building blocks for software architects
If your organisation doesn't have a successful system for software design and development, these 'tried and true' methods may dig you out of a hole.
E-commerce sales reach all-time high in Brazil
The Covid-19 outbreak has driven the sharpest increase in sales and revenue in the history of Brazilian e-commerce, according to a new study
Microservices 101: A guide to microservice architecture
Microservices have revolutionized how technology is delivered and used at large and small companies. Here’s an overview on how a microservice architecture can be useful to your ...
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