The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.
The worldwide market for customer service outsourcing is set to grow from $8.4 bln in 2004 to $12.2 bln in 2007, but the offshore component will remain small, according to Gartner, as reported by Tekrati.
Accenture to acquire Brazilian customer experience firm Experity
The deal marks the third purchase of the consulting firm in the Latin American country this year.
Managing AI and data science: Practical lessons from big pharma
A top AI leader from Novartis shares his advice on how to lead an AI team. He discusses AI in drug discovery, but the challenges and solutions are applicable to every business leader. ...
Professional speaker secrets: How to give world-class virtual presentations
Do you want to stand out when you present? Do you want to make a great impression, make your case, and sway your audience? Sure you do. We interviewed a world-class professional speaker. ...
What is developer relations? Understanding the 'glue' that keeps software and coders together
DevRel teams can help software companies understand what developers want from their applications and make them better.
Artificial intelligence success is tied to ability to augment, not just automate
Stanford's latest release of its ongoing 'One-Hundred-Year Study on Artificial Intelligence' urges a greater blending of human and machine skills.
These IT freelancers are living the remote-working dream. New rules could change that
Lured by higher wages and the country's lenient approach to freelancing contracts, Poland's IT pros did remote working before it was cool. But proposed changes to the country's tax ...
The shortage of tech workers is about to become an even bigger problem for everyone
IT leaders see the shortage of talent as the biggest barrier to adoption for two-thirds of emerging technologies. That's coming in the way of organizations' digital transformations. ...
Phishing attacks: One in three suspect emails reported by employees really are malicious
Up to a third of emails that were flagged as suspicious by employees were actually a threat, according to a new report.
Tech workers are frustrated and thinking about quitting. Here's what might persuade them to stay
Businesses are worried that a wave of resignations from the tech team is looming. A few changes could be key to making them stay.
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