Singapore, 01 November 1999 - Clarify, the world's second largest front office solutions provider announced today that online auto financing provider Giggo.com has selected Clarify's eFrontOffice to enable web-based sales and service of auto loans. A division of the global financial services business unit of debis AG, Giggo.com is the sole auto financing partner of Yahoo.com and AutoNationDirect.com. Giggo.com will use Clarify eFrontOffice to provide fast responses to the most common customer questions, including how to use the web site, loan status, credit analysis, and funding. Clarify will also enable Giggo.com to create targeted marketing campaigns based on web-page activity.
"Giggo.com serves our customers best when we combine the speed and flexibility of the web with an informed, personal touch. We have set an internal standard to deliver the best service available over the Internet by focusing on customer needs and continuously improving the customer experience across our entire product offering," said Jeff Danford, director of Giggo.com. "With Clarify eFrontOffice, Giggo.com will be able to provide a highly personalized service to our existing customers, and reach prospects with highly targeted marketing, sales and service campaigns designed to address their unique needs," he said.
"To differentiate themselves from fellow competitors in today's online financial services market, companies must offer customers personalised interactions," said Derek Sampson, Managing Director, Clarify Asia Pacific. "Giggo.com is the leader in the online financing market, and Clarify eFrontOffice will ensure Giggo.com - and their customers - maximize the benefits of the web as a channel for financing and creating customer loyalty," he said. Clarify Premier Implementation Partner Golden-Gate Technologies is deploying Clarify eFrontOffice at Giggo.com. "As a fast-growth company, Giggo.com wants to achieve their customer relationship management goals quickly and easily to ensure responsive, flexible and state-of-the-art sales and service," said Bill Ross, vice president of sales and marketing at Golden-Gate Technologies. "Golden Gate's fast, low cost systems integration expertise for Clarify eFrontOffice will provide an in-production Clarify solution that meets Giggo.com's functionality, scalability and business requirements for continued aggressive growth."
More than 50 Giggo.com sales, marketing and customer service representatives will use Clarify eFrontOffice to sell and support more than 300,000 customer interactions a month. Clarify will provide a centralized interface to legacy systems at Giggo.com running over a wide area network. Giggo.com is using Compaq PCs with the Microsoft Windows NT operating system and Microsoft SQL Server database.
About the Companies
Giggo.com is an online automotive financing site that is fast, friendly and easy to use. The new and innovative online service provides customers with a comprehensive information program, an easy, direct loan process and competitive rates. Giggo.com, based in Dallas Texas, is part of the global strategic initiative of debis Financial Services (a division of debis AG) to offer a complete range of financial services to a wide variety of global markets and customer groups. Giggo.com can be accessed on www.giggo.com, or through the pages of Yahoo! Finance at www.finance.yahoo.com. Giggo.com is also the sole finance provider for AutoNationDirect.com (www.autonationdirect.com).
Golden-Gate Technologies (GGT), a Clarify Premier Implementation Partner, is a Silicon Valley-based Systems Integrator that provides complete Life Cycle design, implementation and support services for Customer Relationship Management (CRM) solutions. GGT is known for its low cost, fixed fee, documented services for clients that range in size from start-ups through Fortune 10 multinationals. GGT services are available throughout the U.S. and Canada. For more information, see GGT on the web at www.golden-gate.com
Clarify is the world's second largest front office software provider. Clarify eFrontOffice combines customer relationship management, Internet relationship management and e-business capabilities in a single solution allowing companies to quickly deploy e-business sales and service initiatives. Clarify is the choice of leading corporations including British Telecommunications, Compaq, Ericsson, Federated Department Stores, First USA, General Electric, Gillette, Microsoft, Nortel Networks, Prudential, Sony Corp and Toyota. Founded in 1990, Clarify is headquartered in San Jose, California. Its products are marketed through resellers, including Compaq and Hewlett-Packard, as well as a direct sales and service organization with offices in Asia Pacific, Europe, North America and South America. Contact Clarify via e-mail at firstname.lastname@example.org or the web at www.clarify.com.