Google created the Android mobile OS because it wants its search engine to remain relevant as the world migrates more towards mobile computing. But Google's biggest challenge in mobile search is not other search engines or platforms, it is apps — particularly iPhone apps, says Jason Hiner.
When I filled up the iPhone with mobile apps, one of the first apps that I downloaded and put on the iPhone home screen was the Google app. Since Google is the homepage on all the PCs and laptops that I work on, I assumed my behaviour on the iPhone would be similar to the computer. I was wrong.
Once I downloaded a fleet of useful iPhone apps, I quickly discovered that I used Google far less on the iPhone than I do on a computer — even over Wi-Fi and even when doing many of the same activities. That is partly due to the fact that mobile search needs to improve, but it is also do to the nature of the smartphone itself.
When I'm sitting at a computer, I typically use Google at least two to three times per hour. It is usually the first place I go to get information. Google is not as much of a sleuth as it is a concierge. For example, when I'm pulling up a site, I often don't use a bookmark or type the URL into the address bar. It is just quicker to open my Google homepage and type in the company name. This behaviour is lazy, but it is effective because it is the path of least resistance.
However, the opposite is true on smartphones — especially the iPhone with so many specialised apps and no Qwerty keyboard. In my tests with the iPhone, I discovered that Google is usually my last resort for finding information. In fact, I typically only use Google search two or three times per day from the iPhone.
Trumping the search
Typing is just not as fast on a smartphone, even with the full Qwerty keyboard on BlackBerry. Pointing, scrolling and selecting are all much easier and quicker. As a result, many of the things that I would usually do with a Google search from my computer, I do through an app on the iPhone.
For example, instead of looking up a business address on Google, I use the universal White Pages app on the iPhone. Instead of looking up a local business category (eg 'Computer recycling') in Google, I use the Yellow Pages app, which will even automatically calculate my location via GPS, if I allow it. I can use the Taxi Magic app on the iPhone when I'm travelling; again, it will automatically get my location from GPS if I allow it. I find local restaurants with the Yelp iPhone app.
Instead of searching for the professional credentials of a business associate on Google and being unsure if the results will have pages that might not work well on a smartphone, I can use the Linkedin or Facebook iPhone apps to do a quick people search. On the iPhone, I usually go straight to news sites with strong iPhone apps or pages, such as AP News, Reuters, New York Times, Wall Street Journal, and MoneyWatch (a CBS sister site to ZDNet UK), rather than using news aggregators like Google News and Techmeme.
The last example points to one of the reasons why mobile apps trump mobile search. With mobile search, you don't always know whether the stuff you click on in the search results will be viewable or functional on your smartphone. But if you have a mobile app or site that's designed for that smartphone then you can be relatively confident that a search using that app will quickly return results and links that are optimised for a smartphone.
Bad news for Google
There's also another factor. The limited screen size and computing capacity of smartphones force developers to make their apps laser-focused on a specific task. This automatically guards against feature-creep and makes most apps simpler and faster to use. As a matter of fact, there are some sites and services where I prefer their iPhone apps or pages to their web sites because the smartphone version is much more focused, easier to navigate and faster.
As I've been conducting my iPhone apps experiment, I've also noticed that I'm starting to reach for the smartphone instead of the laptop more often, even when I'm in fixed locations such as conference rooms or even at home. The instant-on access, portability and growing library of quality iPhone apps are all factors driving this behaviour.
No matter how you look at it, these trends add up...
...to bad news for
Google in mobile search because it translates into fewer people needing
its search engine. And the mobile trends are accelerating. According to
US users who access the mobile web from a smartphone on a daily basis
jumped from 10.8 million in January 2008 to 22.4 million in January
"This underscores the growing importance of the mobile medium as
consumers become more reliant on their mobile devices to access
time-sensitive and utilitarian information," said Matt Donovan, senior
vice president of mobile at comScore.
Search at stake
There's also big business associated with mobile search. ABI Research sees mobile advertising ramping up at a time when most other advertising mediums are declining. In terms of mobile search specifically, ABI Research sees the market expanding from $813m (£510m) in 2008 to $5bn by 2013.
"While mobile search incorporates more contextually relevant
information such as location, consumers will increasingly look to search as a way to discover
content and pertinent information that could drive purchasing behaviour.
Providers that can supply the most applicable solutions tailored towards
mobile users will ultimately win in the marketplace,” said ABI Research director Michael Wolf.
Right now, specialised apps are providing a much more tailored
experience than mobile search portals like Google and Yahoo. I believe
Google realises what's at stake and the trends that are working against
it — at least partially — and that's why it has developed its own
mobile platform with the Android OS.
Nevertheless, Android is fighting an uphill battle against the
iPhone and its growing momentum in mobile applications. Plus, Android
will have to battle RIM's BlackBerry platform and Palm's new webOS
platform. Both RIM and Palm already have a strong legacy of building a
platform ecosystem for developers, an area where Android has struggled
so far, even with its open source appeal.
The bottom line is that I fully expect smartphones to become the
most widespread global computing platform in the next five years,
driven heavily by the developing world, where the smartphone will be
the primary PC for the majority of users. And as smartphones become
more dominant, it is going to naturally migrate some power and
influence away from search — and Google — and towards mobile computing