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Lenovo used shady 'rootkit' tactic to quietly reinstall unwanted software

Even when users reinstalled a clean version of Windows on some Lenovo devices, the software would still reappear.
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Written by Zack Whittaker, Writer-editor on
(Image: Sarah Tew/CBS Interactive)

Lenovo has been caught using a technique, often used by some malware to withstand being deleted, to reinstall unwanted software on the computers it sells.

As reported on a number of forums and news-sharing sites, some users have accused the computer maker of overwriting Windows files to ensure its own-brand software and tools were installed -- even after a clean install of the operating system.

The issue was first reported as early as May, but was widely reported Tuesday.

The "rootkit"-style covert installer, dubbed the Lenovo Service Engine (LSE), works by installing an additional program that updates drivers, firmware, and other pre-installed apps. The engine also "sends non-personally identifiable system data to Lenovo servers," according to the company. The engine, which resides in the computer's BIOS, replaces a core Windows system file with its own, allowing files to be downloaded once the device is connected to the internet.

But that service engine also put users at risk.

In a July 31 security bulletin, the company warned the engine could be exploited by hackers to install malware. The company issued a security update that removed the engine's functionality, but users must install the patch manually.

Many Yoga and Flex machines (among others) running Windows 7, Windows 8, and Windows 8.1 are affected by the issue. Business machines, such as Think-branded PCs, are not affected.

A full list of affected notebooks and desktops is listed on Lenovo's website.

It's not the first time Lenovo has been caught in a privacy-related pickle.

Earlier this year, the computer maker was forced to admit it had installed Superfish adware over a three-month period on new machines sold through retail channels. The adware had the capability to intercept and hijack internet traffic flowing over secure connections, including online stores, banks, among others.

Users were told they should "not use their laptop for any kind of secure transactions until they are able to confirm [the adware] has been removed," security researcher Marc Rogers told ZDNet at the time.

It was thought as many as 16 million consumers and bring-your-own-device users were affected by the preinstalled adware.

Lenovo could not be immediately reached for comment on Wednesday.

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