Sean Wisdom, global director of Mobility Solutions for Dell, dropped by to chat about Dell's approach to helping customers deal with the ever-changing world of mobile devices. It was a lively discussion, but in the end, we agreed on just about everything.
The main point that Wisdom stressed was that a single approach seldom works out. Different groups need different tools and different levels of support. Some companies, he pointed out, believe all they need is an effective configuration management tool. Dell would point out that approach only addresses one issue and doesn't address security, help desk, application access and other issues at all.
Some staff members — people who develop research, applications or complex content — are still better served by having desktop and laptop systems. They need the screen real estate, physical keyboards, memory, storage and processing power these devices offer. While having a smartphone or a tablet might be useful to test how others will be able to see and use the applications and data they've created, those devices wouldn't be very useful as their primary device.
Other staff members — people who use applications, search for data and update it — may be best served by tablets or a phablet. This would certainly be true of those who need to move from place to place to serve customers. Wisdom put on his sales hat for a moment to point out that Dell is offering a number of devices that are perfect for this use case.
In the end, we both agreed that a one-size-fits-all approach really doesn't work for a large portion of a company's staff.