KUALA LUMPUR--Three out of the 10 licensed VoIP (Voice over Internet Protocol) service providers have yet to offer services, according to the Communications and Multimedia Commission (CMC).
The seven active ones are Chembell Technology, Mimos Bhd, Web Link Communication, MCN Enterprise, High-Tech Electronics, Sigma-trix and Via Communication Network.
In addition, the CMC has issued five new VoIP licences on July 23 to Vox Emas Communications Sdn Bhd, Extiva Communications Sdn Bhd, Ivanex Sdn Bhd, Swiftnet (M) Sdn Bhd and Accos Communications Sdn Bhd.
The commission also said in a press release that it was conducting a technical audit to streamline VoIP services and ensure that service providers follow the guidelines that have been issued.
It is also doing a study to determine the appropriate market size for VoIP services in the near future. This study will form the basis for future policy changes regulating the service in the future.
The CMC also acknowledged it had received complaints from various sources pertaining to unlicensed VoIP service providers.
It said it was investigating these claims for the past two months and will come out with a position soon.
The CMC also advised consumers to use VoIP services from licensed VoIP service providers.
The CMC was established on Nov 1, 1998, and is charged with regulating the converging industries of broadcasting, telecommunications and online services in accordance with the national policy objectives set out in the Communications and Multimedia Act (CMA) 1998.
The CMA came into effect on April 1, 1999 and replaced the Telecommunications Act 1950 and the Broadcasting Act 1988, which were repealed with effect from the same date.
The CMA stipulates that the CMC undertakes a policy implementation role, while policy decision-making is vested with the Energy, Communications and Multimedia Minister.
The Minister may also give policy directions to the CMC.