The National Australia Bank (NAB) has confirmed that it experienced a number of system outages on Tuesday night, which are still affecting services such as mobile internet banking and its customer call centres.
Andrew Hagger, chief customer officer of Consumer Banking and Wealth, apologised on behalf of NAB, confirming in a statement that the outage has also affected the processing of some customer payments.
"There has been a delay in processing some transactions. If customers need help accessing their money our branches and business banking centres will be open," Hagger said.
"It's important for customers to know that our ATMs are running as usual, and that payment by all NAB cards is available."
Hagger said that NAB will be providing customers with regular updates on the status of its affected services, and said that the bank is "working hard to make things right".
"We're sorry that we've let our customers down, and we'll do our best today to work with you through our branches," he added.
NAB announced last month it had been working on a new banking app to allow its customers to turn off features of Visa debit and credit cards on the fly. Users will be able to temporarily block cards, turn off online shopping, disable PayWave functionality, and prevent cash withdrawals from ATMs.
The bank also revealed its customers would soon be able to instantly use newly approved personal Visa credit cards, with a digital contract feature enabled in its new mobile banking app.
The new app comes as the result of a partnership Visa and NAB kicked off in November, with the bank saying it was able to save around six months of development time.
Also in September, NAB signed agreements with Israel's Bank Leumi and Canada's CIBC to enable the sharing of information, innovation strategies, and open up their respective networks with startup partners