/>
X

Reader's Story: I switched to Mac and don't care about the price difference

Interesting story emailed to me by a reader.

Interesting story emailed to me by a reader (Matt from New York):

A little over a year ago I made the switch to Mac computers and I don't regret it.

I was at the time starting a business and I bought two desktop systems and two notebooks. I bought them from HP and admittedly I bought them as a consumer rather than a business customer, which might have been a mistake (I can only assume that business users are treated better). Of the four systems I bought the two desktop systems arrived DOA (one had something rattling around inside, which later turned out to the processor's heatsink!). It took almost a month to get the two desktop systems fixed, one was replaced, the other fixed by an engineer after several home visits.

About a month after I got the desktop systems working one of the notebooks failed (dead screen), and that took over a month to get fixed. By now the downtime and hassles of getting the systems fixed had cost me several thousand dollars.

Then I snapped and decided that I couldn't base my consultancy business on what seemed like shoddy hardware. Later that day I went out to my local Apple store and picked up two iMacs and two MacBooks. The total cost was around 30% more than the HP systems that I was replacing but the difference was immediately obvious - to begin with all the systems worked right out of the box! I later sold my HP systems for about a quarter of what I paid for them.

So why did I choose to go for Macs? Two reasons. First, I know a number of people with Macs, and they all rate Apple support and customer services highly (not one person I know of had a single Apple support horror story to tell). Secondly, I had first-hand experience of how good Apple support was when my iPod died and I took it back to the Apple store to get it fixed. Dealing with the guys and gals at the Genius Bar was a pleasant experience from start to finish. I don't expect things not to go wrong, but I do expect things to be dealt with promptly

I know that taking the Mac route cost me more than regular PCs would have, but given that they've worked flawlessly in that time, I can honestly say that the extra cash was money well spent!

Related

How to spot a deepfake? One simple trick is all you need
facial-recognition

How to spot a deepfake? One simple trick is all you need

AI & Robotics
Malcolm Gladwell says working from home is 'not in your best interests'. The reality is much more complicated
malcolm-gladwell

Malcolm Gladwell says working from home is 'not in your best interests'. The reality is much more complicated

Productivity
We wanted to make things worse, says McDonald's, but it costs too much money
screen-shot-2022-07-27-at-4-14-42-pm.png

We wanted to make things worse, says McDonald's, but it costs too much money

Business