I've posted a number of times about how the microdrive in my HTC Advantage did a magic act. It would appear and disappear from the system configuration which really confused Windows Mobile 6 and made my life a bit more difficult than it needed to be. I provided an update in the post, Repair of my HTC Advantage Part 4.
Since that time, HTC reflashed the ROM, tested the machine, declared it cured and sent it back to me. The promised 4-5 business day repair cycle turned out to really be 3 weeks.
I reloaded all of my applications and data using Spb Backup 2, a wonderful product from Spb House I was easily able to re-install the applications and data without also changing the operating system image that HTC installed on the device. So far so good.
After only 2 days of use, the microdrive started doing it's magic trick again. Since the customer service line doesn't open until 8 AM CT, I'll have to wait a few hours to ask the company to really repair the unit.
As I've mentioned in previous posts, HTC clearly is not set up to really support customers in their target market.
Noon Update: Guess what? My Advantage is earning more frequent flier miles than I am right now. I've had to send it back for another round of repair services. I suppose that means another 3 week tour to Texas. I've learned a valuable lesson. I don't think that I'll ever trust HTC to be the provider of my production mobile phone again.