Some great ideas to improve the enterprise soft client

On his blog, IP telephony entrepreneur and recognized industry thought leader Eric Lagerway has a post that he's titled "The New Era Enterprise Soft Client."I happen to agree with every single one of Eric's ideas.

On his blog, IP telephony entrepreneur and recognized industry thought leader Eric Lagerway has a post that he's titled "The New Era Enterprise Soft Client."

I happen to agree with every single one of Eric's ideas. He'd like to see:

More automation of "mundane" IP administrative tasks such as adding or moving users;

Increased ease for performing these tasks from the server side;

Allowing the user to decide whether they prefer the IM or phone interface to be the default UI;

Offer an enterprise softphone dialpad easily accessible from the IM interface even when the user selects the IM interface as their default UI;

(Me: YES!!!)

More remote control admin access, such as allowing users to log on to a website and divert calls from their softphone to a cell phone or even a landline in their hotel room.

OK, those ideas are practical. But let's do more than practical. Let's combine practical and cool, K?

Eric wants:

The ability for VoIP-compatible voice recognition software to parse words from conversations, extract those keywords, and look for blog postings or news items that contain these keywords. Then, headers could be posted in a separate window that would appear on the softphone during the conversation.

Eric isn't the only one who wants this.

I do. You too? Post a Comment and let us know.