St George Bank has upgraded its data network
to support the voice and video demands of its fledgling customer
relationship management (CRM) project.
The Bank has deployed 10 gigabit network links, from
networking vendor Nortel, for its main production and business
continuity sites in Sydney. New switches have also been installed
to connect over 400 servers for St George branches around
"As part of our customer experience development we launched a
CRM project in Q4 2005 that required an overhaul of our existing
network to function optimally," said John Loebenstein, group
executive, information technology at St George.
"Not only did we need vastly increased bandwidth to support
new CRM and other applications, but -- given the type of traffic
we were going to run over the network, including voice and video
-- we needed sub-second failover recovery to minimise any effect
on customers in the event of a system failure."
St George's network services provider Optus and an unnamed
Nortel nPower channel partner took less than eight weeks to
implement the new network.
"New applications like video conferencing and VoIP put a much
greater emphasis on the reliability and resiliency of the network
infrastructure because of the added stresses they put on
available bandwidth," said Paul Bristow, St George executive
manager, IT network services.
The network has been operating for over four months, according
to the bank.
The installation follows a tender and trial process for the
network last year.