Steve Querner, vice president for EMC Asia Pacific (excluding Korea &
Japan) believes in striking a balance between work and family in this fast paced
IT world of today.
In this interview with ZDNet Asia, the former sales director for EMC (Australia,
New Zealand and Greater China) talks about what keeps him going on his job, spending
time with his family and making personal decision in a less patient world.
What helps you to sustain your passion for your job?
It's about working with great people. I've been really impressed with the quality
of people in Asia and their commitment to quality, to working hard, and willingness
to try out new things, I think just being part of that makes it fun.
What wouldn't you compromise on when it comes to doing business?
Probably my reputation and integrity. It can take a lot of years to build that
up and you can lose that very, very quickly.
We have more tools, better technology, but less time. What happened?
My answer, actually, is just a matter of personal decisions. You need to make
the time. You need to make the commitment that you are going to get away for
a while, and you can.
I work from home quite a bit and I do e-mails a lot. I found myself doing e-mails
for hours a day. It got to the point now where I wanted to be more committed
to my family, I will turn off the computer at seven at night and spend some
time with my family and not do e-mails. I would then get back on at ten at night
and check for another hour after that.
Which gadget is on your most wanted list?
I wish I have something really exciting here but I am not really a gadget person.
So, I have everything I need.
Do you think technology isolates people or brings people closer together?
I think it can do both. I use the e-mail a lot. I am based in Australia and
have all of Asia Pacific, except for Japan and Korea. So, I have managers in
China, Singapore, Hong Kong. It's a more effective way to communicate than by
the telephone, where there is sometimes a language to language issue. E-mails
are a great way to communicate.
I see my nephew who is playing video games all day long and shooting e-mails
back and forth to his friends for ten hours at a time. It can overwhelm you
as well. So, you need to maintain some balance.
Is there a role model whom you look up to?
From a work perspective, probably Dick Egan, who is the founder of EMC. He was
passionate about never giving up through the difficult times. The second thing
Dick instilled in the whole company is the passion about customer service and
making sure that the customers is the center point, the most important thing.
So, everything we do at the company, in terms of customer service capability,
and the training we do for the people is all about making sure that the customer
is happy, and I think that is great.
From a personal stand point, my parents. They have a good balance in their
lives. They do a lot of charity type work and are not too materialistic. They
enjoy the simple things in life. That's a good thing to follow.
What is your most prized possession?
What do you do to de-stress?
I take walks, swim. [In fact], any kind of physical activity. You know, being
outside and kind of thing allows you to forget about everything and recharge