Business
Study: Biggest problems for e-commerce
The shipping and handling costs attached to goods bought online have kept many consumers from completing their purchases, a recent survey found. According to research by New York-based Jupiter Media Metrix, 63 percent of consumers said shipping and handling charges have deterred them from completing online purchases, and 45 percent of retailers said they are losing money on shipping and handling costs.
The shipping and handling costs attached to goods bought online have kept many consumers from completing their purchases, a recent survey found.
According to research by New York-based Jupiter Media Metrix, 63 percent of consumers said shipping and handling charges have deterred them from completing online purchases, and 45 percent of retailers said they are losing money on shipping and handling costs.
Jupiter researchers said companies should use a weight-based system like that of the United States Postal Service to minimize the merchant and consumer risks attributed to shipping and handling charges. --Erich Luening, Special to ZDNet