/>
X
Innovation

SunRocket orphans: selling our contact info to Vonage violates SR Privacy Policy

A number of orphaned SunRocket customers indicate they have reason to believe that SR asset liquidator Sherwood Partners has sold their contact info to Vonage.That would be in addition to perceived sales to Packet8 and TeleBlend, both of which were publicly identified by Sherwood as preferred providers.
Written by Russell Shaw, Contributor on

A number of orphaned SunRocket customers indicate they have reason to believe that SR asset liquidator Sherwood Partners has sold their contact info to Vonage.

That would be in addition to perceived sales to Packet8 and TeleBlend, both of which were publicly identified by Sherwood as preferred providers.

Many of these reports have been popping up on a BroadbandReports.com thread entitled, SunRocket Sold Mailing Info!

The now-corpulent thread was started by BroadbandReports.com member SR_User. He writes:

I have reason to believe that SR sold our addresses because I just received an ad in the mail from Vonage today. I know it was SR that did it because my account had both my name and my wife's name on it and they mispelled her name. Vonage spelled it exactly how SR did! None of the ads usually come with my name and my wife's name both on it. Until now, I have never received an ad from Vonage. Anyone also receive a letter in the mail from Vonage?

Recipients say they were directed to this Vonage site URL.  I've screengrabbed the page and placed the grab at the top of this post.

The main issue some of these posters seem to have with the deal is their perception that it violates SunRocket's privacy policy.

The privacy policy reads (or should I say, read)

Collection and Use of Information

SunRocket collects and uses personally identifiable information - such as name, e-mail address, and credit card information - for billing and provisioning of service, to solve problems associated with service, and to inform customers and prospective customers of new SunRocket products or services that will better meet their needs. SunRocket may also collect such information from prospective customers through promotional campaigns it may occasionally conduct. SunRocket may share such information with business partners to ensure the successful provisioning and operation of its services and to facilitate the marketing of SunRocket products and services. However, SunRocket does not sell, trade, or disclose personally identifiable information to third parties for unrelated marketing purposes. In addition, any customer who wishes not to receive information about new or different SunRocket products or services may decline to receive such offers.

I'm not a lawyer, but to me a key issue would be, is Sherwood Partners bound by the Privacy Policy of a company that they are liquidating- and for all practical purposes no longer exists?

Or does it? I just went to the Privacy Policy Web page on the SunRocket site and it is still up!!

Here, you try it.

I'm sorry, Sherwood.  It could be that your failure to ride herd on the code jocks you have hired to shut down the SunRocket site could cost ya.

Editorial standards