In my previous post, I shared the observations of Chris Koch, who said that business process management and SOA come from two different sides of the enterprise fence, and don't always see eye to eye. In addition, Koch is of the opinion that most advances in business agility in recent years have come from the technology side of the house. Almost half of enterprises say IT isn't keeping up.
Now, a new survey out of the BPM Forum, and underwritten by webMethods, seems to say 'not so fast' in giving technology folks so much credit. In fact, most of the 320 executives interviewed for the study say their enterprises haven't gotten anywhere yet in terms of agility, and it's IT's fault. Some three quarters of executives surveyed from larger companies with more than $500 million in revenues said they are not satisfied with the ability of their companies to respond to change. Forty-five percent of these executives believe that their IT departments are either having "significant difficulties" keeping pace or "can't keep up at all."
At this point, the percentage of businesspeople that say IT is in 'alignment' with the business is in the minority, the survey finds. Only about 43 percent of all respondents, 37 percent among larger companies, say IT activities are closely aligned with strategic priorities.
However, the executives by and large say IT has a crucial role to play in achieving agility. More than two-thirds of the respondents, 68 percent, said IT plays an important role in creating differentiation for their companies, products and services.
In addition, a majority agree that SOA is the way to get there. About 60 percent say SOA is an important initiative to becoming a more agile enterprise.
Obstacles to Modifying Core Business Processes
- Lack of functional integration 52%
- Human factors 50%
- Cultural resistance 42%
- Incompatible legacy systems 33%
- Obsolete practices 29%
- Manual interfaces 25%
- Inaccessible data 23%
- Dated applications 23%
- Other 8%
Importance of SOA is Becoming 'Alert' Enterprises:
- Very important 22%
- Important 38%
- Somewhat important 22%
- Not important 4%
- Don’t know 14%
Source: BPM Forum/webMethods study