The T-Mobile Android 2.2 software, also known as Froyo, has been delayed according to comments from company officials on the T-Mobile support forum.
T-Mobile posted on the forum on Tuesday to inform customers that it was hoping to begin the over-the-air (OTA) upgrade process by the close of business on 30 November and that if that didn't happen it would make the update available via a PC software download using the Samsung Kies software.
However, the update was not made available by either method and was followed a day later by another announcement by 'Barry' from T-Mobile saying that it would be made available via the Kies updater the following day.
This prompted unhappy customers to speak out about the delays.
"T-Mobile Galaxy S users are the most patience [sic] I have seen, but like everyone, we don't like to be told we are getting an update and then it is late and may never be given. It leaves a bad taste in the mouth," wrote one user by the name of 'ahardman30'.
Barry then wrote on Wednesday that the update would be made available via Kies. "Samsung are indicating the firmware will be made available at some point next week" and that an OTA update wouldn't be possible at all with the Froyo firmware upgrade.
Samsung Galaxy S users once again made their disappointment known on the forum.
"They appear to be blaming Samsung but T-Mobile should have had the update to Samsung the long before the 'end of the month' to allow for unforseen circumstances. Absolutely pathetic," 'Granilith' wrote.
Vodafone Galaxy S owners have been able to download the Android Froyo software since the middle of November. Vodafone also confirmed that customers that upgraded using the official Samsung (JM1) firmware wouldn't invalidate their warranties.
Samsung announced that the Froyo update was ready to start rolling out to customers on 5 November. Operator specific firmware versions often take longer to be delivered to customers than those for unbranded handsets. Google released Android 2.2 in May.