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Telstra to take on premium SMS operators
Telstra has announced it will act as an advocate for customers upset at receiving unwanted text messages from operators of premium SMS services. The telco said that from mid-May its telephone consultants would contact service providers on behalf of customers to stop, and seek refunds for, unwanted messaging services.
Telstra has announced it will act as an advocate for customers upset at receiving unwanted text
messages from operators of premium SMS services.
The telco said that from mid-May its telephone consultants would contact service providers on behalf of customers to stop, and seek refunds for, unwanted messaging services.
Customer complaints on the subject had tripled over the last 12 months, according to Telstra's head of consumer marketing, Jenny Young.
"Telstra receives hundreds of calls each month from customers who have inadvertently locked themselves into ongoing text message services," she said.
"We want to make it as simple as possible for our customers to put a halt on unwanted premium text messages and stop the drain to their hip pocket."