Thecomplaint claims that Vonage is being vague about the fact that users are not being adequately told on sign-up that they must go through a separate sign-up procedure to obtain Vonage's free 911 service.
The civil suit asks for more than $20,000 in civil fees, as well as injuntion requiring Vonage to be more specific about those limitations.
As with most other Internet phone services,imcoming 911 calls are routed to emergency service administrative offices rather than dispatchers. This is done because Vonage accounts arenormally associatedwith a particular PC that may or may not be at the address where the emergency is occurring.
A somewhat different circumstance prompted the lawsuit, however. Early this month, a 17 year-old Houston girl was unable to get through to the policeon the family's Vonage line to inform them that her parents had been shot in a break-in.
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