Having worked in customer service after college (while trying to convince the starched up companies of the day that someone without a standard journalism degree might be worth taking a gamble on)- I occasionally encountered the "head case" customer.
You know the type. When you call them about a debt, or close their account, or don't ship them what they have ordered immediately, they think that you and the company you work for are just another enemy in their challenged lives. And if they are really wack jobs, they think you are all part of a plot to ruin their lives.
Well, that's what I thought of when I heard this morning that a threatening letter with suspicious powder was sent to Vonage's Holmdel, N.J. headquarters yesterday afternoon.
Some 1,600 Vonage employees work at their HQ.
Discovered in the mail room, the substance was tested by the local Hazmat team and found to be harmless.
"Our employees followed policy and procedure to the letter by notifying Holmdel police and following Vonage protocol," Vonage spokesperson Brooke Schulz said in a statement.
Which is what I guess you do in a statement. You say stuff, no?
"We have a very good working relationship with the Police Department here in Holmdel and are thankful for its quick response and thorough handling of this incident, she added."
Of course if Vonage thought the local cops were not up to it, they wouldn't say so in a statement.