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Boris bike riders overcharged in IT glitch

Serco, the company that manages London's new public cycle-hire programme, has reimbursed those affected by the billing system error, Transport for London has said
Written by David Meyer, Contributor on

A software glitch hit London's new cycle scheme within two weeks of its launch, resulting in thousands of cyclists being overcharged, Transport for London has admitted.

On Friday, Transport for London (TfL) said "a small number of customers were, regrettably, incorrectly billed on 10 August". London's transport authority said it has tried contacting all customers who were affected, and Serco — the services company that operates the London Cycle Hire Scheme (LCHS) — has reimbursed those who were overcharged by the programme's billing system.

The scheme, which launched on 30 July, involves 315 docking stations and 5,000 bicycles in and around central London. Although the plan is to allow ad hoc usage in the future, LCHS currently requires each user to register online and sign up to a bicycle use subscription.

TfL said it believes the overcharging affected "a couple of thousand members of the 40,000 that are registered". In the "vast majority" of cases, TfL said, between £1 and £10 was incorrectly charged to each affected person's account.

"Steps have been taken to ensure this error does not happen again and we apologise for any inconvenience this may have caused," TfL said.

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