BroadChannel Connector will use L&H technology to speech-enable the solution for its IVR (Interactive
Voice Response) systems and unified messaging services.
SINGAPORE - Lernout & Hauspie, a provider of speech and language technology,
products and services, today announced that Fujitsu Limited, a telecom and Internet technology solutions provider
in Japan, licensed L&H's telecom speech recognition technology ASR1500 and text-to-speech technology TTS3000,
in Japanese, English, German and French, to speech enable its BroadChannel Connector line of Customer Relationship
Management (CRM) solutions.
The BroadChannel Connector is Fujitsu's IP-based CRM solution comprising software development tool kits for
various IVR (Interactive Voice Response) systems and unified messaging services.
It combines Fujitsu's customer contact software, communications and media processing products from Dialogic
Corporation, an Intel company, and PRIMERGY server of Fujitsu.
The BroadChannel Connector will be released progressively in Japan and overseas markets from September.
ASR1500 offers accurate recognition of the caller's speech over the phone line, and TTS3000 converts any
text data into intelligible speech.
BroadChannel Connector uses L&H technology to speech-enable the solution and allow for automation of many
of its key functions. Common queries spoken over the phone can be ‘understood’ and answers can be read out automatically,
thus freeing operators for more complex requests and calls.
"Speech and language technology has begun to be recognized as a mainstream interface for many computing
solutions due to the speeding up of hardware and sophisticated software technology," said Noboru Adachi, president
of L&H Japan.
John Duerden, president and CEO of L&H, said that L&H's goal is to grow its business in the rest of
"In Japan, the combination of Fujitsu's global business infrastructure and L&H’s multi-lingual speech
and language and technology allows us to build on each other's strengths," Duerden added.