Telstra has announced it will act as an advocate for customers upset at receiving unwanted text
messages from operators of premium SMS services.
The telco said that from mid-May its telephone consultants
would contact service providers on behalf of customers to stop,
and seek refunds for, unwanted messaging services.
Customer complaints on the subject had tripled over the last
12 months, according to Telstra's head of consumer marketing, Jenny
"Telstra receives hundreds of calls each month from customers
who have inadvertently locked themselves into ongoing text
message services," she said.
"We want to make it as simple as possible for our customers to
put a halt on unwanted premium text messages and stop the drain
to their hip pocket."